The Role
Manage a team of software engineers, mentor and develop talent, oversee software development processes, ensure quality standards, and lead technical decision-making.
Summary Generated by Built In
About sales-i UK Ltd., a SugarCRM Company
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
We are looking for a dynamic, hands-on Engineering manager who thrives on new challenges and is excited about staying close to the code. This role is uniquely positioned to make an immediate impact within product engineering by leading a team of engineers building our AI-drive Revenue Intelligence capability. The ideal candidate will thrive in a high pace, high visibility position that works closely with cross functional teams to deliver the product and technology roadmap.
Impact You Will Make in the Role (Key Responsibilities):
- Manage, mentor, and develop a high-performing team of up to eight software engineers, providing regular coaching, career development, and structured feedback to drive engineering excellence and accountability
- Conduct regular 1:1s with engineers, perform employee performance reviews, establish organizational and individual goals and objectives, and ensure goal attainment
- Handle compensation decisions, promotions, hiring, and advocate for resources to address team gaps
- Build positive team culture promoting innovation, collaboration, and continuous learning
- Facilitate agile ceremonies, maintain sprint boards, remove blockers, and implement retrospective feedback to enhance team processes
- Define product roadmaps and technical vision with stakeholders, communicate progress, ensure quality standards, and align architecture with business goals
- Track key metrics (velocity, cycle time, defect rates), balance workloads, and implement data-driven planning for sustainable delivery
- Champion GAI tool adoption, track usage, measure impact, and integrate into team workflows and performance evaluation
- Manage cross-team dependencies through clear integration points, API contracts, coordinated releases, and comprehensive documentation
- Present team progress to stakeholders and collaborate cross-functionally with product managers, architects, and other teams in technical discussions
- Lead technical decision-making including architecture, technology selection, code reviews, engineering standards, and transforming business requirements into optimized solutions
- Provide hands-on technical guidance, establish architectural best practices, identify risks through proof-of-concepts, and develop strategies for eliminating technical debt
- Plan and execute projects by breaking down requirements, estimating timelines, staying current with emerging technologies, and proactively identifying codebase improvement opportunities
What You Will Bring (Qualifications/Experience):
- Bachelor’s degree in Computer Science, or other relevant field, plus 5 years of professional experience in a technical software development position
- 2+ years of recent experience directly managing software engineers: conducting regular 1:1s, identifying skill gaps, creating corrective action plans, and executing action plans
- 2+ years of experience recruiting, interviewing, and hiring engineering talent
- 2+ year of experience leading all ceremonies for a Scrum team, including daily scrum, end of sprint retrospectives, sprint planning, grooming meetings, and prioritization of work
- 3+ years of experience developing web and/or mobile applications, backend services, and test automation in a professional software development organization
- 3+ years of experience with scrum-based software development tools such as Git, Jira, and Confluence
- 3+ year of experience with a large-scale enterprise product and/or distributed SaaS systems
- Excellent time management skills with an emphasis on managing remote resources around the world and working across many different time zones
- Identification and management of risks and dependencies, both internal and external
- Long term vision that promotes short term deliverables in quarterly release format based on factual, data driven scope definitions
- Strength in planning, scheduling, executing, and finalizing delivery on regular two-week sprint cycles based on individual capacity and team velocity
- Exceptional verbal and written communication skills; ability to communicate effectively at all levels of the organization and across differing types of audiences
- Strong collaboration and interpersonal skills with differing consumers, stakeholders, team members, partners, and customers
Preferred Qualifications/Experience:
- Measurable performance gains in the team using key metric data.
- Demonstrated reduction in defects through quality initiatives.
- Clear understanding of capacity and velocity, and the relationship of velocity to throughput.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
· UK Pension Scheme
· Private medical and dental insurance
· Health &Wellness Reimbursement Program
· Unpaid sabbatical leave
· Educational Resources - Career & Personal Development Program
· Various discount programs (i.e. travel, virtual exercises classes, etc.)
· We are a merit-based company with many opportunities to learn, excel and grow your career!
#LI-Hybrid
Top Skills
Backend Services
Confluence
Git
JIRA
Mobile Applications
Test Automation
Web Applications
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer’s journey, without getting all the headaches and hassles that come with traditional CRMs.
For too long, companies have been stuck with high-maintenance CRMs that require too much manual entry to be useful or offer too little functionality to actually get the job done. It’s time to let the platform do the work. And that means three things: no blind spots, no busy work, and no roadblocks. Only SugarCRM brings this approach to achieving high-definition customer experience.
