Manager, End User Technology

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth – you’ll have access to free executive coaching on-demand.
• We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:

This individual plays a key role in ensuring end-user satisfaction and operational stability by overseeing end-user technologies to meet the organization's computing needs, while maintaining the integrity, stability, and efficiency of provided services. The position requires an on-site presence, enabling close collaboration with engineering and deskside teams for delivering effective end user support, and facilitating direct partnership with systems and security teams. Leveraging strong interpersonal skills, this person will work across departments to support end users. The ideal candidate must also possess excellent communication skills, maintain a high level of professionalism in all interactions, and effectively manage expectations to ensure a positive experience for both colleagues and end users. Their responsibilities encompass end-user engineering for laptops, desktops, VDI/VDA, SCCM, Intune, O365, as well as engineering and support functions, targeting all end users within the organization.

A Day in the Life:

• Ensure end-user satisfaction and operational stability by overseeing end-user technologies and maintaining the integrity, stability, and efficiency of services provided across the organization.
• Serve as a primary contact for engineering and deskside teams, delivering effective end-user support and collaborating closely with systems and security teams to address computing needs.
• Leverage AI and automation tools to enhance end-user productivity, proactively detect and remediate device issues, streamline support workflows, and drive continuous improvement across the end-user computing environment.
• Lead the engineering of end-user solutions for laptops, desktops, VDI/VDA, SCCM, Intune, and O365, ensuring optimal performance and user experience for all employees.
• Develop, implement, and manage standards and best practices for corporate and retail desktop and mobile devices, including system configuration, application packaging, software distribution, and OS/iOS deployment.
• Support the company’s mobile strategy by managing device consolidation, MDM technologies, and device certifications, ensuring secure and efficient mobile operations.
• Identify, evaluate, and integrate emerging technologies aligned with business requirements, and lead projects to roll out new or upgraded IT solutions across the organization.
• Lead engineering, implementation, and ongoing support for conference room technology (AV systems, video conferencing platforms, and collaboration tools), ensuring reliable performance and a seamless user experience across all locations.
• Collaborate with InfoSec to ensure device security, software patching, operating system updates, and compliance with security audit requirements.
• Provide engineering support and technical expertise in integrating new and existing technologies into the broader IT architecture.
• Lead and mentor engineering teams to deliver escalated support to L1, L2, and L3 Technology teams, including developing comprehensive documentation for both support teams and end users.
• Champion a culture of collaboration, inclusion, and proactive problem-solving, working across departments to deliver seamless technology experiences for all end users.

To Land This Role:

• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent professional experience will be considered.
• 7+ years of progressive experience in end-user computing, desktop engineering, or IT infrastructure roles, with at least 3 years in a senior or lead capacity.
• Deep technical expertise in end-user technologies including Windows and macOS operating systems, laptops, desktops, and VDI/VDA environments (Citrix, VMware Horizon, or AVD).
• Proven hands-on experience with SCCM (Microsoft Endpoint Configuration Manager), Microsoft Intune, Autopilot, and the Microsoft 365 (O365) suite.
• Strong knowledge of Mobile Device Management (MDM) platforms (e.g., Intune, Jamf, Workspace ONE) and mobile operating systems (iOS, Android), including device certification and consolidation strategies.
• Demonstrated experience in application packaging, software distribution, OS imaging, and large-scale OS/iOS deployments across enterprise environments.
• Solid understanding of endpoint security principles, patch management, vulnerability remediation, and compliance frameworks; experience collaborating with InfoSec teams on audits and security initiatives.
• Strong scripting and automation skills (PowerShell, Bash, Python, or similar) to streamline deployments and support workflows.
• Experience leading cross-functional projects, managing vendors, and rolling out enterprise IT solutions on time and within budget.
• Strong analytical and problem-solving skills, with a customer-first mindset and a commitment to operational excellence.
• Industry certifications such as Microsoft 365 Certified: Endpoint Administrator Expert, ITIL, MCSE, CompTIA A+/Network+, or equivalent are highly preferred.

Why You'll Want to Join Our Team:

Our Technology team has a clear mission: use technology to enable the business to operate efficiently while driving growth and profitability. We envision, we strategize, we engineer, we design, we build, we test, we support, and we serve. Our tools and systems impact every customer and every member of our team every day and our role is to make each engagement seamless and rewarding. As we build our in-house engineering teams, we are focused on further modernizing our platforms, leveraging our data analytics capabilities and creating a transformational customer experience. Come join us!

How We Work Together

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Compensation Range

The compensation range for this position is 135,000.00 USD - 180,000.00 USD. Our offer will be based on your relevant experience and work location.

Benefits Information

We offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. 

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact [email protected].