Manager, Employee Well-Being Services

Reposted 21 Hours Ago
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Cincinnati, OH, USA
In-Office
Mid level
Healthtech
The Role
The Manager leads employee well-being initiatives, manages the Employee Assistance Program, collaborates with stakeholders, and oversees vendor relationships to enhance workforce health and engagement.
Summary Generated by Built In
The Manager of Employee Well-Being Services leads the strategy, development, and delivery of comprehensive, organization-wide well-being initiatives that support a healthy, engaged workforce. This role provides oversight of Employee Assistance Program (EAP) services, Wellness Teams, and UC Health’s wellness plans, ensuring effective program administration, clear employee communication, and high-quality service. Working collaboratively with stakeholders across the organization, the Manager fosters a culture of awareness, engagement, and personal accountability that positively impacts employee health.
Responsibilities

Program Development and Implementation

  • Design, implement, and maintain a holistic wellness program focused on improving health outcomes, reducing risk, and managing medical costs.
  • Collaborate with internal stakeholders and clinical partners to integrate physical health, mental health, and psychological wellness services.
  • Develop and deploy system-wide wellness campaigns and an annual calendar of wellness activities and onsite initiatives.
  • Establish policies, standards, and operating procedures to ensure consistent program governance and quality.
  • Partner with Marketing/Communications to develop strategic messaging, digital content, and employee wellness resources.

Employee Assistance Program (EAP) Leadership

  • Design and manage the EAP to ensure alignment and integration with organizational wellness initiatives.
  • Lead EAP branding efforts to increase awareness, access, and utilization.
  • Oversee EAP consultants and service delivery to ensure quality and effectiveness.
  • Maintain a limited client caseload to support program excellence and clinical insight.

Vendor and Partner Relationship Management

  • Manage relationships with wellness vendors and external partners delivering health promotion services.
  • Hold vendors accountable for contractual deliverables, performance standards, and service guarantees.
  • Monitor performance metrics and manage service level agreements in alignment with wellness strategy.
  • Evaluate vendor performance and emerging solutions to identify opportunities for program enhancement.

Strategic Planning, Measurement and Reporting

  • Stay current on evidence-based research, trends, and best practices in wellness, health promotion, and employee well-being.
  • Analyze wellness data and reports to identify population health trends and opportunities for improvement.
  • Establish measurable goals and monitor progress toward strategic outcomes.
  • Develop dashboards and reporting tools to communicate results and progress to leadership.
Qualifications

Required:

  • Bachelor’s degree in a health-related field and/or Human Resources.
  • Independently licensed mental health professional.

Preferred:

  • Master’s degree in a related field.
  • Certified Wellness Specialist (CWS), Certified Health Education Specialist (CHES), or other relevant certification preferred; candidates without certification must be willing to pursue one.

Experience and Leadership:

  • 3–5 years of related professional experience, including experience leading teams.
  • Demonstrated progressive responsibility in department, personnel, and budget management.
  • Program and project management experience, with a proven ability to lead initiatives from concept through execution.

Core Competencies and Skills:

  • Strong strategic, conceptual, and critical-thinking skills with the ability to design impactful, data-driven programs that improve engagement, retention, morale, and ROI.
  • Highly developed interpersonal, written, and verbal communication skills; ability to effectively engage stakeholders at all organizational levels.
  • Ability to work independently and collaboratively in a fast-paced environment, managing competing priorities and tight deadlines.
  • Strong organizational and time-management skills; demonstrates initiative, adaptability, and continuous professional growth.

Technical and Systems Knowledge:

  • Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
  • Intermediate knowledge of HR systems and data sources.

Skills Required

  • Bachelor's degree in a health-related field or Human Resources
  • Independently licensed mental health professional
  • 3-5 years of related professional experience
  • Demonstrated progressive responsibility in department, personnel, and budget management
  • Strong strategic, conceptual, and critical-thinking skills
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The Company
HQ: Cincinnati, OH
4,396 Employees

What We Do

UC Health brings together the region’s top clinicians and researchers to provide world-class care to our community. From our flagship University Hospital to our state-of-the-art West Chester Hospital, UC Health delivers the absolute best in treatment and care. Continually recognized for excellence and backed by the academic strength of the University of Cincinnati, one of the nation’s top 25 public research universities, UC Health is revolutionizing how discovery-driven care is delivered. It’s all part of UC Health’s mission to provide the highest quality and most compassionate healthcare through cutting edge clinical services, teaching, innovation and research across medical specialties. UC Health is an equal opportunity M/F/Disabled/Veterans employer committed to a diverse and inclusive work environment. www.uchealth.com/careers

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