In this role, you will get to:
- Shape Workplace Culture: Offer support, boost engagement, and inspire positive attitudes; promote our Extra Mile and Platinum Awards programs.
- Take the Lead: Establish and execute HR strategies to address challenges with performance and employee retention and engagement; Recommend, introduce, interpret and clarify Human Resources procedures, controls, policies, and regulations.
- Keep Sutherland Aligned: Measure and monitor existing policies and procedures; Review and recommend action plans for compliance with all applicable federal and state laws and regulations pertaining to employment including compliance with equal employment opportunity legislation and programs to correct under-representation.
- Promote an Open-door Policy: Remain available to the team and encourage a collaborative environment; Provide direct HR support/guidance to business unit senior level line management.
- Strengthen Relationships: Create sustainable solutions to individual employee challenges. Conduct employee investigation as needed and in cooperation with field HR Directors and HR Legal as directed. Work with legal advisors providing professional input regarding legal aspects of HR.
Qualifications
Our most successful candidates will have:
Bachelor's degree; Master's preferred
Experience working strategically and operationally with cross-functional organizational leaders to build consensus around HR strategy & initiative
Ability to work in MS Office
Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner
Ability to present information clearly and in a compelling manner to Senior Management, Managers, and line employees
The pro-active approach in developing trust and professional rapport with employees and team members; able to be a team-player
Skills Required
- Bachelor's degree
- Master's degree
- Experience working strategically and operationally with cross-functional organizational leaders to build consensus around HR strategy and initiatives
- Ability to work in MS Office
- Strong verbal and written communication skills
- Ability to present information clearly and compellingly to senior management and employees
- Pro-active approach in developing trust and professional rapport; team-player
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
