Manager, EMEA CRM

This role owns the end-to-end management, deployment and support enabling sales effectiveness, customer engagement, and data driven decision-making for our selling organization. The Manager, partners with Sales, Marketing, Customer Experience, and IT teams to deliver scalable, compliant, and high impact capabilities that support commercial growth and reports into the DePuy Synthes Technology organization. 

Key Responsibilities 

• Act as the primary product owner for CRM platforms, translating business needs into product requirements, user stories, and prioritized backlogs.  Aligning with global IT and business strategies. 

• Partner with Sales, Marketing, Customer Service, and Analytics teams to improve customer engagement, pipeline management, and field productivity. 

• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing, and customer operations. 

• Lead cross‑functional delivery teams to ensure timely, high‑quality releases using agile and product‑centric practices. 

• Ensure CRM solutions align to global standards, and comply with data privacy, security, and regulatory requirements, including customer data governance standards. 

• Monitor platform performance, adoption, and business outcomes, driving continuous improvement based on insights and feedback. 

• Manage vendor and system integrator relationships supporting CRM platforms and integrations. 

• Integrate Johnson & Johnson’s Credo and Leadership Imperatives into product decisions and team leadership. 

Qualifications 

Education 

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field (required). 

• Master’s degree (MBA or equivalent) (preferred). |
   

Experience and Skills 

Required 

• 6–8 years of experience in IT product management, technology product ownership, or commercial technology delivery. 

• Hands‑on experience with enterprise CRM platforms (e.g., Salesforce or equivalent). 

• Strong understanding of commercial business processes, including sales operations and customer lifecycle management. 

• Demonstrated ability to translate business needs into product roadmaps and delivery plans. 

• Experience leading cross‑functional teams using agile or hybrid delivery methodologies. 

• Strong stakeholder management and leadership skills in a matrixed environment. 
   

Preferred 

• Experience supporting medical device, life sciences, or other regulated commercial environments. 

• Knowledge of data privacy, compliance, and customer data governance. 

• Experience managing external vendors and system integrators. 

• Exposure to advanced CRM capabilities such as analytics, AI‑enabled insights, or omnichannel engagement. 
   

Other 

• Language: English (required); additional European languages are an advantage 

• Travel: Up to 15%, primarily domestic. 

• Certifications: Agile, Scrum Product Owner, or CRM platform certifications (preferred). 

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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