The Role
Lead design, delivery, and evaluation of retail training programs across the US and Canada. Conduct needs analyses, develop digital and in‑store training materials, facilitate in‑person and virtual sessions, provide coaching, and measure training effectiveness against KPIs like satisfaction, delivery timeliness, and budget control.
Summary Generated by Built In
Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth.
With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.
Our culture is built through everyday moments, how we behave, make decisions and show up for each other.
With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact
for the people around us and our planet.
Job SummaryAs the Education & Training Manager, North America, you will oversee training initiatives from conception to deployment to analysis for our US and Canada Retail field. Training topics include, but are not limited to brand and culture, product knowledge and the customer experience. Your primary goal will be to deliver measurably effective training programs and initiatives which assist Retail field teams in driving sales, building their talent and providing a seamless and memorable customer experienceJob Responsibilities
With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.
Our culture is built through everyday moments, how we behave, make decisions and show up for each other.
With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact
for the people around us and our planet.
Job SummaryAs the Education & Training Manager, North America, you will oversee training initiatives from conception to deployment to analysis for our US and Canada Retail field. Training topics include, but are not limited to brand and culture, product knowledge and the customer experience. Your primary goal will be to deliver measurably effective training programs and initiatives which assist Retail field teams in driving sales, building their talent and providing a seamless and memorable customer experienceJob Responsibilities
- Training Execution, Facilitation and Coaching
- Act as the Subject Matter Expert for training needs for Retail population
- Perform needs analyses to identify strengths and opportunity gaps in existing training programs
- Implement with excellence all training programs based on retail roadmap
- Deliver impactful and memorable trainings either using face-to-face or virtual mediums
- Provide in-store coaching on an as-needed basis on relevant topics
- Develop Training Materials
- Develop engaging and insightful training tools (both digital and physical) to build expertise on topics such as product knowledge, selling behaviors and the customer experience
- Regularly analyze and review existing training tools for continuous improvement
- All other duties or projects as assigned
Key Performance Indicators (KPIs)
The compensation for this role ranges from $80,000 - $85,000. Exact compensation will vary based on factors including but not limited to, experience, skills and geographic location. In addition to annual salary, this position is eligible for participation in a highly competitive bonus program.
L'Occitane en Provence offers a competitive compensation package and a comprehensive benefits package. L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviors — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.
We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity. Employment may be subject to verification of references and background check investigation.
If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.
- Timely and successful delivery of trainings
- Training satisfaction
- Stakeholder satisfaction
- Budget and cost control
- Bachelor’s degree require
- 4+ years of experience in retail education or training, preferably within beauty, skincare, or luxury retail
- Passion for developing people, elevating product knowledge, and delivering exceptional customer experiences
- Highly organized, detail‑oriented self‑starter with the ability to manage multiple priorities in a fast‑paced environment
- Compelling communicator and facilitator with confidence delivering engaging education in both in‑person and virtual settings
- Collaborative, relationship‑driven partner who works effectively across teams and with external stakeholders
- Curious, agile learner comfortable adopting new tools and technologies
- Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with an LMS is a plus
- Able to work in office or remote environments with reliable connectivity
- Comfortable traveling regularly throughout the US and Canada, with 1–2 trips per month required
- Comprehensive benefits package
- Annual discretionary corporate incentive bonus
- Competitive paid parental leave
- Generous employee discount to use on all your favorite L’Occitane en Provence product
The compensation for this role ranges from $80,000 - $85,000. Exact compensation will vary based on factors including but not limited to, experience, skills and geographic location. In addition to annual salary, this position is eligible for participation in a highly competitive bonus program.
L'Occitane en Provence offers a competitive compensation package and a comprehensive benefits package. L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviors — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.
We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity. Employment may be subject to verification of references and background check investigation.
If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.
Skills Required
- Bachelor's degree
- 4+ years of experience in retail education or training
- Experience in beauty, skincare, or luxury retail
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Experience with a Learning Management System (LMS)
- Compelling communicator and facilitator with confidence delivering in-person and virtual trainings
- Ability to perform needs analyses and develop engaging training materials
- Highly organized, detail-oriented self-starter able to manage multiple priorities
- Collaborative, relationship-driven partner who works effectively across teams and external stakeholders
- Curious, agile learner comfortable adopting new tools and technologies
- Able to work in office or remote environments with reliable connectivity
- Comfortable traveling regularly throughout the US and Canada (1-2 trips per month)
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The Company
What We Do
The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.
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