Manager, EDI
About LBMX
LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our strong growth trajectory, we’re looking for talented, driven, and collaborative individuals to join us and help shape what’s next.
Recognized as one of Canada’s Top 100 Employers, LBMX combines strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and your growth is encouraged.
At LBMX, you’ll have the opportunity to grow, contribute meaningfully, and be part of a team building something exceptional.
Position Description:
We’re looking for a Manager to lead our growing EDI team.
In this role, you’ll directly manage our diverse team of EDI staff. You’ll be responsible for our customer throughput: ensuring projects are assigned and completed according to our best practices while measuring staff performance against benchmarks. You’ll also drive the team’s success by developing training programs, proving mentorship, completing evaluations, and designing process improvements.
Successful candidates must thrive in an independent work environment and be dedicated to delivering an exceptional customer experience
Additionally, candidates with prior experience with EDI and/or exposure to ERP systems will be highly regarded.
Positions Available: 1
Responsibilities:
- Manage approximately 20 direct reports (training, evaluating, 1:1 coaching)
- Manage our customer project pipeline (assignments, schedules, escalations, cancellations) to ensure throughput meets targets
- Track staff KPIs and report to leadership team
- Assist in delivering process improvements
- Ensure customer escalations are managed per best practices
- Have a “pulse” on the department to quickly assess and redeploy resources as needed
- Develop training and improvement programs
- Represent the voice of EDI staff in internal meetings and problem-solving discussions
Skill Requirements:
- 5+ years of Salesforce reporting experience
- Exceptional organization and follow-up skills; you naturally own tasks and drive them to completion.
- Strong communication and relationship-building skills; you’re a “people person” with a positive attitude and a passion for helping others achieve their best
- Understanding of purchasing documents (Orders, invoices, ship notices, etc.)
- Ability to juggle multiple priorities while maintaining attention to detail. Effective problem-solving and problem-prevention skills.
- Comfort working with cross-functional teams (operations, technical, and sales staff).
- Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, Teams, and Word.
- Technical fluency in English (speaking, reading, and writing).
Nice to Have:
- Familiarity with EDI standards (X12, EDIFACT) and data transport protocols (SFTP, AS2, VAN, etc.)
- Exposure to various Accounting/ERP/POS systems such as Infor SXe, Epicor Eclipse, SAP, etc.
- Knowledge of and experience using JIRA, Monday.com, and Zendesk
Experience Required:
- 5+ years of management experience of a large, diverse, and hybrid team.
- Management experience in a SaaS or software environment is preferred.
- Additional post-secondary education in management, business, communications, or a related field.
Compensation
Salary Range: $70,000 - $80,000, based on experience and qualifications
What You Can Expect at LBMX
- Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program
- Three weeks’ vacation and five personal days to start, plus additional paid LBMX holidays throughout the year
- Company matched GRSP contributions
- Flexible summer hours and a strong commitment to work-life balance
- Education subsidies to support your professional growth
- Maternity, Parental, and Compassionate Care Leave top-up program
- $500 new hire home office allowance
LBMX is committed to building an inclusive workplace. We encourage applications from qualified individuals of all backgrounds, and we are dedicated to providing accommodations throughout the recruitment and employment process. If you require accommodation at any stage, please let us know.
Skills Required
- 5+ years of Salesforce reporting experience
- 5+ years of management experience of a large, diverse, and hybrid team
- Management experience in a SaaS or software environment
- Additional post-secondary education in management, business, communications, or a related field
What We Do
At LBMX, we believe in independent business and we want them to be successful. We care about shared prosperity and believe in the power of independent businesses to create sustained economic growth. This belief comes from two decades of helping independent businesses, their suppliers and buying groups create value through technology. LBMX offers a business-to-business marketplace platform, helping independent businesses, their buying groups, and suppliers buy better and sell more. Its Private Group Marketplace for Groups has transformed billing and ordering, rebate management, real-time analytics, e-commerce and product information management across the building materials, HVAC, plumbing, sporting goods, industrial supply, manufacturing, and agricultural industries. Its LBMX Supply Cloud platform allows suppliers to look at their industrial distribution customers through one lens, offering full EDI, PIM, Analytics and Payments. LBMX was incorporated in October 2001. We are a global company consisting of 60 employees with headquarters in London, Ontario and presence across Canada, United States, United Kingdom, Europe, Australia, and New Zealand.
