Manager, eCommerce

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

How we LEAD:

The E-commerce Manager is a key role leading the day-to-day operations of the e-commerce department. The manager is responsible for end to end campaign execution, setting up products for launch, briefing designers on digital asset requests, aligning marketing initiatives within the artist plan and distributing information to cross functional departments.

The Manager is a self-starter with a keen eye for detail and big picture view of the business, invested in optimizing ecommerce and collaborating to bring new ideas.

How you’ll CREATE:

• Work closely with the Director of Ecommerce to execute product launches, overall Merchandising Strategy and optimize e-commerce sales channels through artist specific campaigns; (Email, SMS, Loyalty Programs, etc.)

• Gather storefront assets for timely product launches across stores (product setup information, banners, etc.)

• Oversee maintenance of the websites, merchandising and updating assets as needed

• Brief graphic designer on graphic asset requests for promotion, ensuring they’re on brand and concise while driving conversion

• Responsible for e-commerce marketing plans including emails, ads and organic social posts, and adjusting plans according to performance

• Manage sample inventory, tracking what is stocked and sent

• Scope out opportunities for growth and key initiatives to leverage category growth and market share within key digital store fronts · Maintain project trackers on Monday.com

• Conduct market research to stay in the know on trends in e-commerce and music products

• Ensure right presence on brands across top UPCs to ensure discoverability, build customer experience and product page details and compelling reasons to drive purchase

Bring your VIBE:

• 1+ years experience in e-commerce, preferably within the retail space

• Fluent in English and Spanish is required

• Excellent written and verbal communication skills

• Organized, detail-oriented mindset, capable of developing high-quality work within short timelines

• Strong creative eye, comfortable with giving clear creative direction

• Independent thinker; able to make meaningful decisions based on each situation.

• Strong knowledge of Microsoft Excel (ability to deal with large databases, pivot tables, graphs, vlookup, among others) and PowerPoint

• Strong project management skills with the ability to manage multiple projects simultaneously

• Strategic mindset and a self-starter attitude

• You thrive in a fast-paced start-up environment

• Internal stakeholder management with demonstrated excellence in working in cross-functional setups

• Merchandising or Product Development experience not required but a plus

• Photoshop experience not required but a plus

Perks Playlist:

Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish