Manager, DPP - Governance MY

Key Responsibilities

Risk & Control Management

• Support implementation and enhancement of governance and control frameworks across operational processes.
• Perform risk assessments, control reviews, and gap analysis to strengthen operational integrity.
• Monitor remediation actions and escalate overdue or unresolved issues where necessary.
• Support governance reporting, management updates, and audit engagements.
• Proactive in identifying emerging risk and escalating issues promptly with clear impact articulation

e-KYC, Reporting & Operational Integrity

• Conduct manual verification as per internal policies, regulatory requirements, and governance standards while supporting continuous improvement and operational integrity initiatives.
• Oversee governance and control activities relating to e-KYC operations and reporting processes.
• Ensure reporting accuracy, completeness, and timeliness in line with established standards and requirements.
• Oversee and drive end to end management of LED and CIM – Monitor operational incidents, anomalies, and process breaches, including coordination of follow-up and remediation actions are sustainable where issues are completely addressed

Third Party & Outsourcing Governance

• Support governance and monitoring activities relating to third-party service providers and outsourcing arrangements.
• Conduct due diligence, onboarding governance reviews, stamp duty and periodic monitoring activities.
• Oversee and drive end to end management of LED and CIM – Monitor operational incidents, anomalies, and process breaches, including coordination of follow-up and remediation actions are sustainable where issues are completely addressed

Stakeholder Management & Continuous Improvement

• Collaborate with stakeholders across Business, Operations, Technology, Compliance, Risk, and Audit functions to drive governance effectiveness.
• Provide practical governance guidance and support issue resolution across initiatives and operational processes.
• Drive continuous improvement initiatives to enhance governance processes, controls, and operational efficiency.

Job Specification 

Qualifications : 

Bachelor's Degree in Banking, Accounting, Information Systems or related field.

Relevant Work Experience :

• Minimum 3-5 years in Risk Management, Governance, Compliance or Audit with financial services. 
• Strong exposure to digital banking / payment ecosystem
• Strong exposure with regulatory and audit engagements
• Strong ability to drive cross functional stakeholder alignment

Competencies/Skills :

Strong understanding of :

• Digital banking risk (technology, fraud, operational, third party / outsourcing, e-KYC)
• Control design and governance frameworks
• Familiarity with RMIT, Outsourcing/TPRM, eKYC and Cloud
• Ability to translate assessments into a clear view of actual risk exposure and control effectiveness

Communications and Writing skills :

• Strong ability to produce structured, audit ready documentation and reports
• Ability to communicate effectively with senior stakeholders. 
• Execution and ownership mindset
• Strong discipline in follow throughs, issue closures and project timelines