The role is responsible for supporting and delivering new initiatives, enhancements, and projects across CIMB’s Consumer Digital platforms, including CIMB OCTO web, CIMB OCTO mobile app and Wealth platform, in alignment with the overall digital banking and product enablement roadmap. Working under the guidance of senior Digital Product Pwner leadership, the role involves analysing and managing quality business requirements, preparing approval and governance papers, conducting research and analysis, supporting testing activities, and managing production and operational support within stipulated SLAs.
The role also contributes to driving the vision, strategy, and delivery of digital banking across banking products, wealth and digital operational excellence initiatives, supporting the transformation of customer servicing journeys through innovative digital solutions. This includes enhancing customer experience, improving operational efficiency, expanding self‑service capabilities, streamlining end‑to‑end digital journeys, and reducing reliance on branch and contact centre interactions through automation, process redesign, and continuous improvement.
The ideal candidate demonstrates strong communication and stakeholder management skills, applies design thinking principles, and leverages analytical capabilities to deliver intuitive, high‑adoption digital experiences that support business growth and operational excellence.
Skills Required
- Strong communication skills
- Stakeholder management skills
- Design thinking principles
- Analytical capabilities
- Business requirements analysis and management
- Testing and production support experience
What We Do
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks. We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond. CIMB Bank and CIMB Islamic Bank are members of PIDM.
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