OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.
*This is a hybrid position at our corporate office in Coppell, TX
Job Summary
- Workflow & Processing: Oversee daily tasks like scanning, indexing, printing, and mailroom operations, ensuring timely and accurate completion.
- System Management: Maintain uptime and performance of document management systems (DMS), printers, scanners, and related software.
- Team Leadership: Hire, train, and manage document control staff, setting performance goals and monitoring KPIs.
- Strategy & Policy: Develop and implement document control procedures, standards, and tools for the organization.
- Compliance & Security: Ensure all document handling adheres to legal, regulatory, and internal security policies.
- Vendor & Resource Management: Manage external vendor relationships (e.g., postage, equipment) and maintain supplies (paper, ink).
- Day-to-day operations management
- SLA monitoring and achievement
- Capacity planning and resource allocation
- Incident management and escalation
- Process optimization and efficiency improvements
- Quality assurance and testing
Competencies
- Technical: Proficiency with DMS software, MS Office, data analysis, and hardware (scanners, printers).
- Leadership: Strong communication, project management, problem-solving, and team leadership skills.
- Operational: Knowledge of organizational effectiveness, workflow optimization, and financial management.
- Change Management: Experience leading organizations through the transition from manual to automated processes, which includes training staff and overcoming adoption resistance.
- Project Management: Proficiency in Agile or DevOps methodologies to manage the end-to-end lifecycle of automation projects, including testing in "sandbox" environments.
- Stakeholder Partnership: Ability to consult with C-level leaders to define ROI and identify high-impact automation opportunities.
- 5-7 years in operations or production support
- Strong analytical and problem-solving skills
- Project management experience
- Customer service orientation
- Process documentation skills
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
Skills Required
- 5-7 years in operations or production support
- Strong analytical and problem-solving skills
- Project management experience
- Customer service orientation
- Process documentation skills
OneSource Virtual Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OneSource Virtual and has not been reviewed or approved by OneSource Virtual.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, including medical, dental, vision, life/disability, and mental-health support, with both copay and HDHP/HSA-style options. Domestic-partner eligibility and standard support services like an EAP are also described as available.
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Leave & Time Off Breadth — Time-off and flexibility are portrayed as comparatively strong, with PTO/“unlimited” or flexible time-off framing and paid volunteer time referenced. Remote work is repeatedly positioned as a valued part of the overall rewards experience tied to work–life balance.
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Wellbeing & Lifestyle Benefits — Financial-wellbeing and lifestyle add-ons are highlighted through earned-wage access and wallet-style tools (e.g., myFlexPay/myFlexWallet) alongside mentions of items like a fitness stipend and company-sponsored events. These extras are framed as modern perks that can improve day-to-day benefits usefulness beyond core insurance.
OneSource Virtual Insights
What We Do
OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care.
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