Manager Division Training Tournament Casino

Summary Statement:

The Training and Tournament Manager is responsible for team member training and the organization of casino events and tournaments. This role is crucial for communicating all operational policies, procedures, and gaming regulations within the Casino Department. Key responsibilities include developing and managing casino tournament and training strategies, ensuring alignment with Resorts World's overall operational and marketing strategies.

Primary Job Duties: – Includes but is not limited to:

· Review analysis of operations, game protection, for ongoing training solutions.

· Provide recommendations and suggestions for the development and implementation of games training and certifications.

· Review achievements and opportunities within the Casino Department.

· Implement, design, and monitor all department training programs and classes, directed at developing and enhancing employee skills.

· Maintain strong working knowledge of Nevada Gaming Regulations, as well as internal controls policies, and procedures.

· Ensure optimal operational efficiency with continual contact and walk through observation of all areas of responsibility.

· Work with Marketing and Operations to establish yearly Casino Events Calendar.

· Select and develop tournament event staff.

· Function as tournament director for all slot, poker, and table game tournaments.

· Ensure all Resorts World core values and property and department standards are implemented and applied.

· Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures.

· Ensure accurate timekeeping, approval of payroll transactions, and time and toke application according to company policy.

· Remain current of all new developments within the department and make recommendations designed to maximize department and company success.

· Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.

· Maintains relevant knowledge of industry through continuing education and training.

· Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.

· Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

· Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

· Working knowledge of computer skills and proficiency in Office 365.

· Ability to successfully mentor a team.

· Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.

· Ability to respond to common inquiries from team members or guests.

· Ability to effectively communicate in English, second language a plus.

· Ability to effectively present information in one-on-one and group situations.

· Ability to write detailed instructions and effectively present information.

· Polished appearance and demeanor.

· Excellent customer service skills.

· Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

· Bachelor’s Degree in a related field.

· Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

· At least 21 years of age.

· High School Diploma or equivalent.

· Minimum of five years of experience in gaming casino operations.

· Minimum of three years of gaming casino leadership/supervisory experience.

Certificates, Licenses, Regulations: (note to manager: List any required licenses, i.e., Gaming Registration)

· Proof of eligibility to work in the United States.

· Ability to obtain the following:

o Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Work is typically performed in a casino environment.

· Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.

· Prolonged sitting/standing.

· Bending and reaching.

· Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 25 lbs.

· Eye/hand coordination.

· Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.