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The Manager, Digital Workplace Engineering, combines ownership/leadership of multiple platforms in the pursuit of great outcomes and user experiences over specific tools and technologies. This experienced leader will oversee end user computing engineering, including managing and maintaining physical desktops, virtual desktops and virtual applications including but not limited to: Microsoft Intune, Windows 11 endpoints, Citrix Workspace, Windows 365 Cloud PCs, Azure VDI, and will own and govern the platforms that enable and deliver business processes, automations and artificial intelligence (Microsoft Power Platform, Microsoft Copilot, Moveworks, Atlassian, Ivanti Service manager). The person selected for this role will be expected to both manage the current state of technologies while thinking forward and creating a world where the applications are less important than the outcomes and experiences, where the endpoint is the gateway to the digital workplace, where AI is the portal to the data and knowledge, and where bots, automations and process flows are the anchors to operational effectiveness.
The Manager, Digital Workplace Engineering, inspires what’s next to lead change and turn uncertainty into opportunity, thinks big and makes things happen by seeing what tomorrow looks like, is bold and takes action. This manager is fearless in engaging with senior leaders, and effectively leads stakeholders to achieve desired outcomes. This manager also leads change and guides the team to engage employees, provides training and consultation on the use of technologies, and considers the user experience first and foremost within the scope of their work. Through this work, this manager will develop and lead an actionable digital transformation strategy and roadmap to enhance the employee work experience, drive business processes improvements, increase operational efficiency and meet organizational goals.
Responsibilities- This leader is committed to growing and transforming our workforce culture, applies their experience in developing new capabilities while serving as an effective coach and developer of talent
- Has clear understanding of IT and business direction, strategy and expected results. Ensures the Workplace Engineering team receives consistent messages and direction in driving toward that strategy
- Continuously explores and implements innovative strategies and technologies, thinking outside the box to build a future-ready digital workplace.
- Manages and maintains platforms with a focus on operational excellence, uptime, and user experience
- Develops, manages, and contributes to short-term planning and long-term strategy to deliver digital workplace technology services and solutions that enhance user productivity, optimize end-user experiences, and meet business needs
- Champions a user-centric approach in all digital workplace initiatives, ensuring that user experience is at the heart of every decision and solution design.
- Shifts organizational focus from tool-centric to outcome-centric digital workplace strategies, measuring success by positive business impact and user satisfaction.
- Plays an active role in the recruitment, evaluation, motivation, development, promotion, and performance improvement processes of the team
- Defines team scope and objectives of planning processes which include develop detailed work plans, schedules, project estimates, resource plans and monthly status reports
- Conducts team meetings and is responsible for team tracking and analysis
- Plans, directs, monitors, and participates in development activities for team's projects; Responsible for the quality of project deliverables
- Creates annual maintenance and project budgets, keeping the executive team up to date on the latest technologies that could help the company to succeed
- Manages relationship with all service and support vendors and defines and communicates expectations
- Reviews, manages, and resolves complex and highly complex problems involving one or more teams, systems or functions. Undertakes and oversees the process of defining problems and implementing solutions
- Manages positive and proactive relationships with other managers within IT and across supported business units
- 8+ years of aligning experience with Bachelor’s degree; 1+ years supervisory/management experience
- Deep understanding of the disciplines of digital workplace collaboration technologies, to include Microsoft 365 cloud solutions, Atlassian technologies, end user computing, and telecommunications
- Proven track record of successful experiences in transformation initiatives inclusive of people, processes, and technology
- Self-driven, passionate leader with expertise and experience of delivering full life cycle of technology projects, inclusive of cloud platforms and architectures
- Proficient in ITIL with first-hand experience working with continual service improvement
- Demonstrated experience in managing and maintaining technology and service delivery platforms in highly-available enterprise environments
- Demonstrates enterprise leadership pillars to Lead Like a Boss: Lead Yourself; Lead Others; Lead the Stakeholder; Lead the Business
- Demonstrates enterprise competencies: Play well together; Grow with intention; Level up; Inspire what’s next; Think big, make it happen.
- Preferred: 10 years of progressively responsible experience within digital workplace related technologies and technology service leadership
- Preferred: 7 years experience successfully and efficiently managing teams of highly technical resources
- Preferred: 5 years experience implementing Service Level Agreements with associated metrics
- Experience with infrastructure services and applications systems
- Highly knowledgeable in preparing business plans, IT plans, Technology Road maps and technical project proposals
- Ability to analyze business requirements and recommend the right solutions in a timely fashion
- Knowledge in preparing and managing budgets
- Demonstrated use of ingenuity and creativity by taking actions to direct the analyses and solutions of problems
- Knowledge of project development life cycle, including the ability to coordinate and prioritize multiple projects
- Demonstrated ability to recruit, build and manage high performing teams
- Ability to research and maintain current technical knowledge to support rapidly changing technology
- Demonstrated successful, efficient and effective communication with all levels of IT and across business stakeholders
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 24. $122,400 - $265,100
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Skills Required
- 8+ years of related experience with Bachelor's degree
- Deep understanding of digital workplace collaboration technologies
- Proven record in transformation initiatives
- Self-driven, passionate leader with cloud technology project experience
- Proficient in ITIL with service improvement experience
- Experience managing technology delivery in enterprise environments
- Demonstrated leadership in leading stakeholders
- Preferred 10 years experience in digital workplace technologies
- Preferred 7 years managing technical teams
- Preferred 5 years implementing Service Level Agreements
- Knowledge in preparing business and IT plans
- Ability to analyze and recommend solutions
- Knowledge of project development life cycle
- Demonstrated ability to build high-performing teams
- Current knowledge of rapidly changing technology
Delta Dental Insurance Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Dental Insurance Company and has not been reviewed or approved by Delta Dental Insurance Company.
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Retirement Support — Retirement support is positioned as a standout element, including a sizable automatic 401(k) contribution plus additional matching. This boosts overall total-rewards value even when base pay is viewed as only mid-market in some areas.
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Affordable Benefits — Core coverage is framed as unusually low-cost to employees, including fully employer-paid dental and vision and low employee contribution medical options. This creates meaningful take-home value beyond cash compensation.
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Leave & Time Off Breadth — Time-off offerings are described as generous, including broad PTO/holidays and additional paid leave features such as parental leave. These policies increase perceived rewards and help balance workload demands.
Delta Dental Insurance Company Insights
What We Do
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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