About GMNS Products (formerly, Network & Acquirer Solutions)
GMNS Products (formerly, NAS) is leading the effort to modernize our acquiring ecosystem and strengthen regulatory and controls across GMNS. GMNS Products is leading the modernization of American Express’s acquiring ecosystem while strengthening regulatory, control, and compliance execution across GMNS. As part of this transformation, we are standing up a centralized PMO to manage a high volume of control and compliance mandates and convert fragmented demand into a disciplined, transparent operating model.
Role Summary
Reporting to the Director, Digital Product Operations — PMO, Mandates, the Manager, Digital Product Operations will play a critical role in operating and scaling the mandates PMO. This role is responsible for managing day-to-day intake, analysis, tracking, and reporting of control and compliance requests, ensuring high data quality, execution discipline, and stakeholder transparency.
This is a hands-on, execution-focused role requiring strong organizational skills, attention to detail, comfort with technical and regulatory requirements, and the ability to partner effectively across Product, Technology, Compliance, Control Management, and Delivery teams.
Key Responsibilities
Mandates Intake & Operational Management
• Manage the day-to-day intake and triage of incoming mandates (control, compliance, regulatory, and high-priority asks).
• Ensure requests are properly documented, categorized, and routed using established PMO standards.
• Maintain a high-quality, up-to-date inventory of mandates, owners, dependencies, and status.
Prioritization & Execution Support
• Apply defined prioritization frameworks to score and sequence requests.
• Support the Director in preparing recommended delivery waves and capacity views.
• Track progress against agreed timelines and surface risks, delays, or conflicts early.
Reporting & Governance
• Own recurring operational reporting, including dashboards, trackers, and status summaries.
• Prepare clear, accurate materials for leadership reviews, Steering Committees, and working sessions.
• Maintain the PMO “single source of truth” for mandate status, milestones, and KPIs.
Cross-Functional Coordination
• Partner closely with Compliance, Control Management, Legal, Product, Technology, and Delivery teams to validate requirements and confirm execution plans.
• Coordinate across teams to resolve data gaps, clarify ownership, and manage handoffs.
• Support escalation management by ensuring issues are clearly framed and evidence-based.
Process & Tooling Enablement
• Help implement and refine PMO tools, templates, and workflows.
• Identify process inefficiencies and recommend pragmatic improvements.
• Ensure adherence to PMO standards and operating rhythms.
Continuous Improvement
• Track throughput, cycle times, and backlog trends.
• Support retrospectives and lessons-learned exercises.
• Contribute ideas to improve predictability, transparency, and stakeholder experience.
Required Experience & Skills
• Strong experience in program, project, or operations management within a complex, matrixed organization.
• Demonstrated ability to manage high-volume workstreams with precision and discipline.
• Comfortable working with control, compliance, regulatory, or risk-driven initiatives.
• High attention to detail with strong organizational and follow-through skills.
• Solid technical fluency — able to understand requirements, dependencies, and delivery constraints.
• PowerPoint and Excel skills; able to produce clean, accurate reporting materials.
• Effective communicator who can work confidently with cross-functional partners.
Preferred Qualifications
• Experience in payments, merchant acquiring, or financial services.
• Familiarity with PMO, portfolio, or workflow tools (e.g., JIRA, ServiceNow, Smartsheet, or similar).
• Prior experience supporting senior leaders or PMOs in a governance or operations role.
Behavioral Traits & Culture Fit
• Execution-oriented and reliable; delivers consistently and accurately.
• Comfortable operating in ambiguity while following defined frameworks.
• Collaborative, responsive, and service-minded toward stakeholders.
• Proactive problem solver with a continuous-improvement mindset.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Strong experience in program, project, or operations management within a complex, matrixed organization.
- Demonstrated ability to manage high-volume workstreams with precision and discipline.
- Comfortable working with control, compliance, regulatory, or risk-driven initiatives.
- High attention to detail with strong organizational and follow-through skills.
- Solid technical fluency — able to understand requirements, dependencies, and delivery constraints.
- PowerPoint and Excel skills; able to produce clean, accurate reporting materials.
- Effective communicator who can work confidently with cross-functional partners.
- Experience in payments, merchant acquiring, or financial services.
- Familiarity with PMO, portfolio, or workflow tools (e.g., JIRA, ServiceNow, Smartsheet, or similar).
- Prior experience supporting senior leaders or PMOs in a governance or operations role.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
