We are looking for a Product Manager of Digital Product to lead our platform product capabilities, which power the onboarding experience globally.
As the Product Manager, you will have the opportunity to define the platform roadmap and make a direct contribution to the success of our company.
You will lead a team of Associate Product Owners, co-creating with high performing teams across marketing, engineering, design, analytics, and other product disciplines.
You will have a real passion for using scientific methods and technology to build user-centric solutions to challenging problems, for bold decision-making and for digital innovation. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment.
ResponsibilitiesYou will be responsible for identifying opportunities, defining and launching features, as well as implementing capabilities tied to a multi-year roadmap. You will:
- Co-create the Digital Acquisition platform product strategy, roadmap, and growth opportunities for Consumer, Commercial and Banking product offerings
- Lead a team of Platform Product Owners, inspiring and motivating to performance excellence
- Lead with a strong operational and risk management mindset to ensure risk management protocols design, implementation, testing & enhancements
- Own and maintain reusable components and design patterns used across the platforms/shared services
- Own and evolve core APIs and services that support multiple journeys and channels.
- Define and govern standards, contracts, and guidelines for platform usage.
- Partner closely with journey teams to productize proven experiments into scalable, robust capabilities
- Leverage quantitative and qualitative data to drive informed decisions, prioritization and experimentation strategy
- Develop a deep understanding of the customer experience, researching and analysing user experience data and analytics to identify and quantify opportunity areas
- Continuously engage with partners and stakeholders to maintain an always-on iterative feature roadmap, including transparency, regular ceremonies
- Drive Platform objectives with a clear backlog and roadmap tied to:
- Adoption and reuse metrics (e.g., number of journeys using shared components).
- Reliability and performance (SLAs, error rates).
- Speed-to-market enablement (cycle time to spin up new journeys using existing building blocks).
- Strong background in digital product and conversion optimization
- Demonstrated ability to articulate a vision and motivate, coach, inspire, and challenge a high performing team to achieve that vision
- Demonstrated negotiation and influencing skills at senior levels of an organization
- Demonstrated experience in leading software development delivery teams
- Highly organized, self-starter, comfortable working in white space
- An ability to work in a deadline driven environment with a fast pace and changing needs
- Attention to detail and a keen understanding of data and analytics
- Excellent written and verbal communication skills and experience working with senior leaders
- Able to build positive relationships, influence decisions and make things happen
- Comfortable with constructive conflict
Preferred Qualifications:
- Experience working within a digital product software development team and experimentation, including A/B, multivariate and multi-armed banding testing
- Experience in building and managing global digital platform products built for scale and reusability
- Experience working with geographically dispersed cross functional teams
- Quantitative degree, MBA preferred
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Strong background in digital product and conversion optimization
- Demonstrated ability to articulate a vision and motivate a team
- Experience in leading software development delivery teams
- Excellent written and verbal communication skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
-
Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
-
Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
