At Panera we believe in great food and great people, and we are looking for a Manager, Digital Product Management Mobile Applications to help us bring that to life in our digital experiences. The Digital Product Manager will play a key role in the evolution of Panera’s consumer-facing digital channels, working closely on Panera’s iOS and Android Mobile Apps. The ideal candidate will leverage data and user research to identify solutions that create best-in-class experiences for our customers and maximize benefit to the organization.
This position is Hybrid, working three days a week from our offices in Newton, MA or in Fenton, MO.
Duties & Responsibilities
The primary responsibilities of this job include, but are not limited to:
- Drive forward and define a roadmap for the millions of users who use the Panera App to meet business goals, improve user experiences, drive KPIs and achieve technical wins.
- Define and document requirements as part of an agile framework that directly support the primary objectives of the project, are appropriate in size for iterative development and include clear and specific acceptance criteria.
- Develop supporting business cases, including financial impact and benefits statements, upstream and downstream impacts of projects and work with internal business to support feature/functionality concepts and sell the concepts to internal audiences through persuasive oral and written presentations.
- You’ll own features and tests end-to-end, championing the needs of consumers, business teams and stakeholders throughout the UAT and development release process.
- Make data-informed product decisions with qualitative and quantitative research. Analyze customer data and turn those insights into actions.
- Execute plans with engineering, design, analytics, and product peers to coordinate efforts, identify interdependencies, and maintain consistency across projects.
- Partner closely with teams and key vendors across Panera to build world-class user experiences that address specific user pain points and business goals.
Qualifications (Education & Experience)
Qualifications include:
- Bachelor’s degree
- At least 3 years of consumer-facing product management experience, with experience on Mobile E-Commerce preferred.
- Experience with agile development methodology.
- Experience with Adobe Analytics and JIRA preferred.
- Self-starter who is comfortable and effective in times of uncertainty and ambiguity.
- Ability to balance multiple objectives, projects, and goals simultaneously.
- Excellent communication, collaboration, and presentation skills.
- Strong analytical, prioritization, problem-solving and negotiating skills.
- Technical proclivity to learn new systems and technology for future incorporation or integration to the digital experience.
- Obsession with creating great customer experiences.
Working Conditions
- Required travel -
Physical Requirements
- While performing this job, the incumbent is regularly required to stand, sit, talk hear & use hands and fingers to operate keyboards
Direct Reports
- None at this time
Equal Opportunity Employer: Disabled/Veterans
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What We Do
Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day, our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes. We believe in serving delicious, freshly prepared, clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist. We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need. We’re also focused on improving quality and convenience. With investments in technology and operations, we offer omni-channel access to your Panera favorites – like mobile ordering, catering, and Rapid Pick-Up® for to-go orders, Curbside pick-up and delivery – all designed to make things easier for our guests. Today, Panera operates as both Panera Bread® or Saint Louis Bread Co St. Louis Bread Company in 48 states, the District of Columbia and Canada. Panera Bread is privately held by JAB Holding Company. Panera Bread is part of Panera Brands, one of the largest fast-casual restaurant platforms in the U.S., comprised of Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels.
