FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
The Manager, Digital Adoption partners with customers, Strategic Account Managers, branch teams, and internal business partners to increase the adoption and success of the company's digital solutions. This role serves as a trusted advisor, helping customers understand how to leverage digital tools to improve efficiency, streamline business processes, and maximize value.
The ideal candidate is passionate about technology, customer success, and continuous improvement. They are equally comfortable conducting customer demonstrations, delivering training, gathering business requirements, and collaborating with Product and Technology teams to influence future enhancements. This role requires strong communication skills, curiosity, problem-solving ability, and a customer-first mindset.
- Partner with customers, Strategic Account Managers, and branch personnel to identify opportunities for increased digital adoption
- Deliver engaging demos, onboarding sessions, and training for customers using the company's digital platforms
- Serve as a trusted advisor by recommending digital solutions that improve customer workflows and business outcomes
- Assist customers with the successful implementation and adoption of new digital capabilities
- Gather customer feedback, business requirements, and enhancement opportunities through regular engagement
- Document customer needs and collaborate with Product, Technology, and Experience teams to prioritize enhancements
- Identify, reproduce, and document software defects, coordinating with internal teams through resolution
- Advocate for customer needs while balancing business priorities and technical feasibility
- Monitor customer adoption, identify opportunities to improve engagement, and recommend proactive outreach
- Develop and maintain training materials, knowledge articles, and customer-facing documentation
- Represent the voice of the customer during product discussions, testing, and solution design activities
- Build strong relationships across Sales, Customer Support, Product Management, Technology, and Operations to improve the overall customer experience
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- Strong communication skills
- Customer success experience or knowledge
- Technology aptitude and enthusiasm
- Customer demonstrations and training delivery experience
- Business requirements gathering experience
- Problem-solving ability
- Curiosity and continuous-improvement mindset
- Customer-first mindset
- Ability to collaborate with Product and Technology teams
FleetPride Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FleetPride and has not been reviewed or approved by FleetPride.
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Healthcare Strength — Medical, dental, and vision coverage with employer contribution are paired with telehealth, EAP, life/AD&D, and disability coverage. Many roles indicate day‑one eligibility for core benefits.
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Leave & Time Off Breadth — Paid vacation, paid sick leave, and paid holidays are included, with multiple sources indicating sick time is separate from vacation. Some roles indicate immediate access to PTO and holidays.
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Affordable Benefits — Health insurance costs are often characterized as manageable. This aligns with a conventional benefits menu that emphasizes practical affordability over premium extras.
FleetPride Insights
What We Do
FleetPride, Inc. Headquartered in Las Colinas, Texas (a Dallas suburb), we are the nation’s largest independent distributor of heavy-duty truck and trailer replacement parts. FleetPride needs exceptional people to support our ambitious growth plans! We offer competitive compensation and benefits, and exciting opportunities for career development. Company Profile Formed in 1999, FleetPride has grown rapidly and now has more than 300 branches across the country and more than 3,000 employees. Our mission is to be the most reliable parts supplier in every market we serve, and we’ve earned a loyal and growing customer base by providing outstanding service and value. FleetPride offers advantages to large fleets and small operators alike, and capabilities that no other distributor can match. Our local knowledge allows us to tailor products and services to the unique needs of area customers, while our national footprint allows for consistent, reliable service at every branch location. FleetPride’s supply chain expertise ensures that our customers get what they need, when and where they need it, and helps them keep their trucks where they belong – on the road! FleetPride serves a diverse customer base across multiple industries, including freight and shipping, leasing services, agriculture, food and beverage, construction and waste management.
