Manager, Development Operations

Position Title: Manager, Development Operations

Status: Full Time

FLSA: Exempt

Location: Washington, D.C., Maryland, Virginia
Job Summary & Key Priorities

The Manager, Development Operations will play a key role in supporting the efforts of the entire Development Team at Active Minds through knowledgeable and strategic oversight of our development operations systems, including donor/contribution record management, financial reporting, list preparation/segmentation, campaign performance reporting, and more. Reporting to the Director, Individual Giving, this person will lead in improving existing processes, identify areas for increased efficiency and problem solving for the needs of the development operations at Active Minds, and set expectations on development operation best practices for team members. The Manager, Development Operations will supervise the Development Associate, Stewardship & Operations.

Active Minds is the largest nonprofit in the United States mobilizing youth and young adults to transform mental health norms across society. For more than 20 years, we have equipped the next generation of peer mental health advocates through a variety of programs, including the Active Minds Chapter Network, A.S.K., and Send Silence Packing. Our advocacy, initiatives, and campaigns foster lasting change in how youth view and discuss mental health, encouraging them to use their voices to influence broader conversations and inform mental health supports within their communities. Together, we are building a diverse movement of champions committed to improving mental health for all.

Development Operations Leadership (60%)

• Manage a Development Associate, Stewardship & Operations including setting clear expectations, resourcing adequately, ensuring accountability, mentoring, and guiding their career development.
• Oversee and support timely and accurate gift entry, acknowledgement processing, and pipeline development processes led by the Development Associate, Stewardship & Operations.
• Ensure team alignment to data hygiene best practices through ongoing review of contact information, household conventions, batch opportunity corrections, and more.
• Coordinate with cross-department teammates in Technology, Operations, and Measurement.
• Develop and implement source-based tracking systems for gifts (i.e. campaign tracking).
• Perform large-scale data (batch) changes, including large imports, exports, and updates.
• Update and/or create written policies for gift and record creation in CRM for consistency.

Development Operations Team Support (30%)

• By request, build donor lists for annual solicitations, event invitations, and general development communications, including detailed segmentation groups based on previous giving and/or engagement.
• Monitor and report on performance of mail and email campaigns to help inform future fundraising strategies.
• Create a regular reporting structure that allows development team members to track progress to goal (with previous year comparisons).

Other Responsibilities (10%)

• Be responsible for management of the invoicing structure to track awarded funds.
• Regularly meet with the Finance team to reconcile revenue in the accounting system.
• Serve as primary contact for third-party donation platforms.
• Other duties as assigned.  

• Strong attention to detail and organization, especially when it comes to data management and reporting.
• Able to prioritize tasks, organize time effectively, and respond to changing deadlines; must have ability to manage multiple tasks at a given time.
• Passionate about supporting the fundraising initiatives that enable Active Minds to improving champion a new era for mental health.
• Belief that equity and social justice are important and driven to hear, reflect, and act on this belief. 

You’ll need to have:

• 4+ years related experience supporting or managing development operations in a nonprofit setting, or a high level of transferable experience.
• Strong knowledge of Salesforce or similar CRM for nonprofit fundraising.
• Strong knowledge of current industry standards and best practices in development operations.
• Fully digital literate, including Microsoft & Google products, and online meeting tools.

Active Minds is a place where every employee matters. We value diverse perspectives, radical authenticity, and a community-driven approach. We dream big, offering flexibility to staff while we work to achieve our mission. As such, we are proud to offer competitive salaries and benefits and an environment that is friendly to remote working and life/work balance.  

Active Minds is an equal opportunity employer that works to advance racial equity and social justice in an increasingly multicultural and globally connected world. We value diverse experiences, including educational background, intersectional identities, and lived experiences. We make a particular effort to recruit people of color, LGBTQ individuals, people with disabilities, and people with other marginalized identities. Active Minds encourages all to apply for our open positions as we depend on a diverse staff to carry out our mission. 

This position offers an initial salary of $65,000 along with robust benefits. The starting pay for this position is equal to others at the same level throughout the organization. Candidates whose experience meets both the minimum and preferred qualifications may be considered for a starting salary that exceeds the current amount. The role sits within Active Minds Level 3 salary band and has the potential to grow to $92,000 over time. FLSA Status: Exempt.  

Active Minds has an industry-leading and competitive benefits package that includes Health, Vision and Dental Insurance, Paid Vacation and Sick Leave, Paid Holidays, Company Wide Mental Health Days, 401(k) Matching, HSA and FSA Options, Life Insurance, Short-Term and Long-Term Disability, Fully Paid Parental Leave, Wellness Reimbursement Program, and Professional Development Stipends.    

Active Minds recruits, hires, trains, compensates, and promotes our staff regardless of race, religion, color, national origin, sex, gender, sexual orientation, disability, age, veteran status, and other protected status as required by applicable law. 

• Active Minds will never ask an applicant to send – and Active Minds will never send an applicant - a check or any payment or item of value (such as a gift card) in connection with the interview process or job onboarding process.  

• Active Minds will never ask for personal information about an applicant (such as their Social Security number or banking information) until the job onboarding process;  

• Active Minds will never extend a job offer without first conducting multiple rounds of video interviews. The Active Minds interview/hiring process will always include at least 3 virtual interviews.  

• All legitimate Active Minds job offers are extended verbally by the HR/People & Culture Team.   

• If you are expecting an email from Active Minds, please always verify that the sending domain in the email is activeminds.org and NOT any variation of it.  

 For further information on how to protect yourself from employment scams, please review these “Consumer Advice” guidelines.