Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job SummaryThe Manager, Destination Experience Development is a hands-on leader within the Product Development department, directly responsible for conducting detailed “on the ground” analysis, research, and product evaluation for all destination experiences in Europe. Working in close collaboration with key stakeholders, you will recommend the regional roadmap and conceptual design of Shore Excursions, Shoreside Events, Land Programs, Private Beach Experiences, Destination Hospitality Services, and Shuttles programs.
Essential Functions- Dedicate detailed time (50%) in the region, understanding all opportunities to deliver a luxury experience within the destinations that we sail.
- Understand, identify, and recommend tour operators and luxury program providers where services can be leveraged to build a meaningful program of destination experiences for our guests.
- Develop detailed conceptual product roadmaps for each of the core destination programs in the region, including Shore Excursion categories, Shore Events, Land Programs, Private Beach Experiences, Destination Hospitality Services, and Shuttle Programs. Present recommendations to Senior Leadership for product evolution and finalization.
- Partner closely with the Product Development, Voyage Design, and Shore Excursions teams to recommend the appropriate development roadmap and regional operators for all guest journey destinations programs, and global product evolution.
- Work in close partnership with Voyage Design at the itinerary development phase to align on itineraries that maximize the guest destination experience at the voyage level.
- Partner closely with Hotel Operations Leadership to propose shore excursion concepts and recommend shortlisted Tour Operators that ensure a global luxury experience offering.
- Work closely with teams in the region to develop “insightful concierge-level” expertise and local knowledge for all sailing destinations.
- Participate in the audit and review of delivered destination experiences to ensure relevant product enhancements and evolution.
- Support all digital content development for destination programs, including Shore Excursions, Marquee Events, and Enrichment.
- Ensure Destination Experience offerings are meaningful and relevant, with an on-brand delivery through to execution. Monitor all relevant data points to ensure relevance and consistent impact and improvement to the overall guest experience.
- Partner with Director, Destination Experience Development and Director, Product Development to identify and develop world-class Beach Event and Marque Event experiences.
- Awareness of the department’s budget process according to the standards established by the Financial Planning department.
Education: Bachelor’s degree in hospitality, travel, or equivalent
Skills & Experience:
- Minimum 15 years of luxury travel experience
- Knowledge of global luxury destinations, with an emphasis on expertise in European destinations preferred
- Experience in Luxury Cruise and/or Luxury Tour Operator programs required
- Proven experience in luxury travel markets and personalized services
- Knowledge of the destinations and expertise in setting up complex destination experience programs
- Ability to understand guest preferences and translate into a relevant, luxury product offering
- Interest in understanding and anticipating global destination experience trends
- A network of contacts in luxury travel is highly preferred for the region
- Strong analytical skills with extreme attention to detail
- Organized, structured, and highly data-driven
- Strong verbal and written communication, and customer service skills
- Strongly oriented towards guest satisfaction and curious to always raise the bar on guest experience
- Organization & multi-tasking with a hands-on approach to team support
- Ability to work in a fast-paced, deadline-oriented environment
- Ability to maintain positive, pleasant behavior while engaging guests & tour operators
- Ability to solve problematic situations in a quick, efficient manner
- Proficiency in Microsoft Office and Project Management software
- Travel may be required, including internationally.
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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What We Do
Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection will offer voyages on three custom-built yachts. Calling on unique and distinguished destinations alike, most voyages range from seven to ten nights, offering many overnight calls and uniquely curated experiences ashore. Each yacht will feature 149 suites, each with its own private terrace, and accommodate up to 298 guests in a relaxed, casually elegant atmosphere. As with The Ritz-Carlton® on land, each yacht will feature personalized service, elevated dining and luxury amenities. The yachts are also available for private charter.
