Manager, Design & Experience (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Manager, Design & Experience is responsible for research and benchmarking, new concept development and business-specific solutions and standards. This role also is responsible for the development and documentation of presentations and other related content providing solutions that deliver an impactful interior and exterior design with a strong focus on improving customer and employee experiences that are reflective of the location, community, and current Brand standards.

Depth & Scope:

• Researches relevant benchmarking and industry trends
• Brainstorms and conceptualizes a variety of possible experience scenarios and provides definition and application logic
• Creates and develops business-specific concepts and solutions
• Connects requirements across lines of business to insure standards alignment and clear direction for partners and consultants
• Participates in planning, managing, and implementation of special programs providing design experience subject matter expertise (SME) as related to other business unit initiatives having an impact
• Establishes a close team relationship with all project partners to identify opportunities, challenges, and solutions to address customer requirements and special needs with actionable insight
• Manages multiple, broad, and large-scale initiatives
• Collaborates to ensure solutions developed meet company design and technical standards
• Manages external consultants to ensure timely and accurate production of design solutions that meet business objectives and align with established Company procedures and applicable legal and regulatory guidelines

Education & Experience:

• Bachelor’s degree required
• Graduate Degree or progressive work experience in addition to experience below
• 5+ Years of related experience

• Registered or unregistered architect, project manager or designer, licensed professionals preferred
• Experience with LEED & WELL, LEED AP & WELL AP certification preferred
• Must have management experience related to consultants
• Must have excellent organizational and communication skills
• Multi-day travel may be required, including travel to active construction sites
• Must possess excellent computer skills including Microsoft Office suite including Microsoft Project
• Must have experience reading and performing quality control for construction documents

• Must have demonstrated architectural/interior design experience related to corporate and retail projects

Customer Accountabilities:

• Understands and supports the Bank’s Customer Service Strategy
• Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders

• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity

• Leads, coaches, and models quality service delivery at every interaction
• Supports the ongoing improvement of the partner/Customer experience

Shareholder Accountabilities:

Financial Accountability

• Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with “Best Run” concepts and overall enterprise strategy and objectives
• Participates in establishing and executing plans and goals for the Business to drive toward results.
• Develops and maintains an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight
• Provides financial reports and analysis including budget variances to management on a regular basis

Business Operation Accountability

• Communicates business strategies, programs and practices – establishes and operates change strategy throughout the organization
• Delivers business services, functions and capabilities that optimize the use of process, technology and our people, and takes advantage of TD’s scale and operating model
• Ensures TD is a best run, integrated, customer-focused, growth organization
• Understands business unit/function’s own risk appetite statement, objectives for risk and control, and measures, where applicable, making sure these are aligned with TD’s Risk Appetite.  Ensure that the business / function operates within TD’s Risk Appetite by tracking key metrics against its policies, procedures and limits
• Successfully completes all required job specific, compliance-related training and ensure team members complete all required training.  Understand, utilize and follow compliance/risk and control programs. Consult with all risk functions in the development and documentation of policies, procedures and controls, for all department processes
• Ensures ongoing compliance with internal / external audit and regulatory requirements.  Provide prompt and comprehensive response to all external audit, regulator and compliance requests and findings.   Maintain appropriate records of action plans

Employee/Team Accountabilities:

• Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
• Supports the creation of goals and objectives for the business unit/function. Communicates those goals and objectives to the team
• Builds capability – supports / executes plans to acquire, develops and retains the diverse teams with the skills and experience necessary to realize on current and future business strategies
• Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
• Creates an extraordinary place to work — advances and sustains a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience
• Leads, coaches and develops a highly effective team by ensuring on-going training and performance and development management

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected].  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.