This position will partner with, using a collaborative and supportive approach, a variety of program leaders on developing project management approaches to enable adoption of behaviors associated with new: products, equipment, processes, and tools used in our Bakery Cafes. Achieving the desired outcomes of each project, defined by the project owner, will be the measure of success in this position.
Location: Newton Support Center/Hybrid
Duties & Responsibilities:- Support and implement adaptive solutions for projects and initiatives, that require new behaviors, to realize the intended business outcomes: execute project management process, support learning objectives, implement communication and training plan & assets (in partnership with the internal Ops Services team), and uphold methods of validating adoption of necessary behaviors.
- Act as the subject matter expert and project manager on transformative projects that impact new cafe openings and operations. These projects may include new menu items or categories, new equipment, new processes, tools and systems, etc.
- Provide support for Café Development Programs, including coordination with other departments to ensure the critical paths are followed. Collaborate in developing the tactical change plan that incorporates effective operational methods to achieve desired behavioral outcomes
- Resource development and/or editing of existing resources to support new/or changed products or processes for a variety of audiences, as the project moves through the development phases of testing to roll out. Cross departmental collaboration, to manage tactical projects on time and on budget.
- Coordinate with CORC Manager, Operations Documents & Resources for specifics on updating of materials on CORC prior to launch
- Maintain team’s document master folders to ensure folders are routinely updated with most current and available files as changes are implemented in the field
- Manage timeline(s) of the project management deliverables proactively
- Demonstrate fiscal responsibility by managing personal expenses within budget
- Being a subject matter expert on assigned deployment projects and initiatives that require Retail Field Operational support
- A tactician on how to support new café operations from introduction to activation to launch
- Solve tactical café operational challenges that help convert dynamic issues into simple solutions
- Communicating, collaborating, and negotiating with diverse cross-functional teams
- Ensuring our project management approaches help drive commitment and results
- Leading through The Panera Way Values & Behaviors
- 3+ years of Panera Retail Café management experience
- Possess superior organizational and time management skills while traveling for business
- Strong computer skills and experience with Microsoft Office Suite
- Excellent written and verbal communication skills, particularly technical writing.
- Able to work autonomously and manage to a deadline with appropriate urgency
- Experienced in implementing training programs and materials that enable operational changes
- Ideal bachelor’s degree or 3+ years’ experience in project management
- This position will be hybrid at our Newton, MA Support Center.
- Travel is up to 75% (unbalanced annually)
- While performing this job, the incumbent is regularly required to stand, sit, talk, hear, & use hands and fingers to operate keyboards
- This position will have 0 direct reports.
Salary: $109,942 - $146,918
Equal Opportunity Employer: Disabled/Veterans
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Newton Support CenterTop Skills
What We Do
Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day, our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes.
We believe in serving delicious, freshly prepared, clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist.
We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need.
We’re also focused on improving quality and convenience. With investments in technology and operations, we offer omni-channel access to your Panera favorites – like mobile ordering, catering, and Rapid Pick-Up® for to-go orders, Curbside pick-up and delivery – all designed to make things easier for our guests.
Today, Panera operates as both Panera Bread® or Saint Louis Bread Co St. Louis Bread Company in 48 states, the District of Columbia and Canada.
Panera Bread is privately held by JAB Holding Company. Panera Bread is part of Panera Brands, one of the largest fast-casual restaurant platforms in the U.S., comprised of Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels.
