Manager, Demand Operations (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike is looking for a Manager, Demand Operations to join our Marketing Operations team. This individual will be a go-to business partner for our Global Campaign Teams, our Global Sales organization, and most importantly our Global Sales Development organization. This role will be responsible for managing the reps who support the day to day operations within the Outreach.io platform. The role will also play a vital role in building new processes, developing, analyzing, & delivering insights, creating and supporting dashboards to help sales leaders drive their business, and so much more. This is an opportunity for the right candidate to advance their career with CrowdStrike as we expand rapidly.
What You'll Do:
Tool Optimization & Improvement:

• Analyze current Outreach.io processes and workflows to identify areas for improvement.
• Develop and implement process enhancement strategies to increase efficiency and reduce errors.
• Collaborate with cross-functional teams to understand their needs and integrate improvements seamlessly.
• Recommend and implement updates or new tools to better support business objectives.

Testing and Quality Assurance:

• Conduct rigorous testing to ensure that all tools and processes are functioning correctly.
• Identify and resolve issues related to syncing across different systems.
• Develop and maintain a comprehensive testing protocol to regularly evaluate tool and process performance.

Best Practices Implementation:

• Research and stay updated on industry best practices and trends.
• Create and disseminate documentation on best practices for tool usage and process management.
• Work with our Enablement specialists to train staff on best practices to ensure consistent application across the organization.

Data Analysis and Reporting:

• Monitor and analyze data to track the effectiveness of process improvements including error log changes.
• Generate reports to communicate progress and results to senior management.
• Use data insights to continuously refine and enhance processes.

Collaboration and Communication:

• Work closely with IT, operations, and other departments to coordinate improvement efforts.
• Facilitate meetings and workshops to gather input and feedback from stakeholders.
• Communicate changes and updates clearly to all relevant parties.

Define KPIs for CrowdStrike Sales Development Organization - 'If it isn't measured, it doesn't matter':

• Collaborate on the building, maintenance & automation of weekly/monthly/quarterly reporting.
• Ad hoc projects to simplify ease of use within tools.
• Conduct trainings with Demand Operations Team, partnering Marketing teams, and SDRs and Account Executives to demonstrate how to most effectively use our instance of Outreach so your campaigns are successfully implemented.

Tech-savvy & excited to work in a fast-paced startup environment

• Ability to "roll with the punches" as each day can offer new and exciting challenges to solve.
• Experience working closely with others and independently.
• Evaluate new & existing tools to determine ROI & help get the most value from our tech investments.

What You'll Need:

• Bachelor's degree in Business, English, Journalism or other similar fields.
• 8+ years of relevant experience in Sales Operations, Enablement, or Marketing.
  
  • Relevant industry experience: High Tech, SaaS, Security.
  • Management Experience 1-2 years.
• Experience with Salesforce.com required.
• Experience with tools such as Outreach, 6sense, Tableau, Drift required. Certifications are a plus!
• Passionate about training employees in best practices and has a mindset for continuous improvement.
• Detail-oriented and reliable with strong organizational skills.

#LI-MJ1
#LI-REMOTE
Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $105,000 - $160,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Expected Close Date of Job Posting is:11-13-2024