Manager, Default Services

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Manager of Default Services is responsible for leading a high-performing team and vendor partners to deliver superior service while ensuring compliance with company policies and consumer lending laws. This role oversees outsourced account audits, drives process improvements, and develops staff through coaching and performance management. Success requires strong leadership, problem-solving, and collaboration to enhance efficiency, maximize resources, and align departmental goals with corporate objectives in a fast-paced, regulated environment.

Essential Duties and Responsibilities:

• Collaborate with internal departments to automate business processes and enhance operational efficiency.
• Respond to audit requests from the Compliance Department, including those from the CFPB, state, and local agencies.
• Ensure compliance with federal and state regulations by implementing updates such as Right to Cure (RTC) and Servicemembers Civil Relief Act (SSCRA).
• Lead the Default Services team to meet performance goals through training, coaching, and effective issue resolution.
• Manage and monitor third-party vendors, including Allied Solutions, ensuring compliance and reporting operational metrics.
• Develop and execute strategies, workflows, and reporting tools to inform senior leadership of performance trends and workloads.
• Oversee account assignments for reinstatement, voluntary surrender, invoicing, and other specialized service functions.
• Resolve escalated issues
• Perform other duties as assigned to support departmental objectives.

Qualifications and Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum 5 years’ experience in Auto Repossession, Collections, Loss Mitigation or Default Service.
• Minimum 3 years managerial or leadership experience.

Education:

• High School diploma and/or GED.

Skills Required:

• Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
• Strong problem-solving skills with the ability to apply common sense understanding to carry out detailed written or oral instructions.
• Proficient in Microsoft Excel and Microsoft Word; ability to navigate and utilize software tools to support reporting and documentation needs.
• Knowledge of and adherence to the Fair Debt Collection Practices Act (FDCPA), as well as applicable local, state, and federal collection laws.
• Ability to lead day-to-day operations to oversee team activities and collaborate with Senior leaders.

Overtime required – N/A.

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA

Qualifications Preferred:

• Experience with Recovery Database Network (RDN) and vendor management practices.
• Bachelor’s degree or equivalent four-year college degree in General Studies or related field.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule: This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.