Manager, Deal Desk Operations

Posted 19 Days Ago
Hiring Remotely in USA
Remote
7+ Years Experience
Marketing Tech • Software • Analytics
The Role
Lead the Deal Desk function within the Accounting org, overseeing Quote-to-Cash processes, sales contracts, pricing guidance, and sales process optimization. Collaborate with cross-functional teams to drive deal closures and ensure revenue reporting accuracy.
Summary Generated by Built In

Who is Litmus?
Litmus's email creation, testing, analytics, and personalization platform empowers marketers, designers, and agencies to confidently deliver quality, brand-aligned communications that delight and engage consumers. Over the last 15+ years, we've built a reputation as thought leaders and one of the most trusted solutions in the industry, and it shines through our customers—all 250,000 of them, representing the world's top brands in tech, banking & finance, retail, media, and more.

How do we do this? It all starts with our people and a core belief that the talent we seek should be a culture add rather than a “culture fit,” with our 5 core values in mind:

  1. Take it to Heart
  2. Practice Considerate Communication
  3. Act Humbly and Confidently
  4. Collaborate with Bias to Action
  5. Be Beyond Litmus

What would I do at Litmus? 

In this role, you will lead the Deal Desk function within the Accounting org, reporting directly to the Senior Manager of Accounting. In this role, you will drive initiatives to ensure we are meeting the needs of the organization by providing quoting and deal structure support, creating scalable and efficient policies and processes, and regularly reviewing and reporting on deal making and sales activities. Your impact will be bolstered by your ability to closely partner with cross-functional teams, make data-driven decisions, and assist Sales and Account Management teams to close business.

In this role you will: 

  • Own all things Quote-to-Cash inclusive of CPQ efficiencies, as well as Zuora and Sage Intacct billing processes
  • Oversee the Deal Desk team in a player/coach capacity
  • Review and approve sales contracts, ensuring compliance with company policies and pricing guidelines
  • Provide strategic pricing and contract structuring guidance to the sales team
  • Collaborate with legal, finance, and sales teams to resolve contract-related issues and accelerate deal closures
  • Develop and optimize sales processes to improve efficiency and effectiveness across the sales organization
  • Implement and manage CRM tools and systems to ensure data accuracy and accessibility
  • Monitor key sales metrics and generate regular reports to provide insights into sales performance
  • Work with finance and accounting teams to ensure accurate and timely revenue reporting


What is Litmus looking for in a candidate?  

  • Seasoned professional with Deal Desk, Finance, or Revenue experience; SaaS industry experience preferred
  • Proven ability to negotiate, prioritize, maintain attention to detail, and work under critical timelines
  • Strong project management skills working across multiple teams
  • Ability to communicate and collaborate effectively across departments
  • Detail-oriented and results-driven, with a focus on continuous improvement
  • Proficiency in CRM systems and billing software; strong preference for Salesforce.com, Zuora and Sage Intacct expertise
  • Excellent analytical skills and ability to interpret complex data to drive decision-making
  • Working understanding of ASC 606 and legal contract review

Why should I choose Litmus?

  • We offer everything you'd expect from a profitable company that's been going strong for 10+ years, including a great salary and stock options, comprehensive health care benefits, and a generous retirement plan match
  • You'll receive 28 days of paid vacation—on top of team retreats and public holidays
  • A platform for good: Affinity Groups, a culture of Diversity, Equity & Inclusion, and volunteer days—creating belonging for all is in our DNA both inside and outside of work
  • Remote-first culture. No matter where you are, you'll feel connected to the team
  • We take family seriously and offer flexible schedules and generous parental leave programs
  • We give you great tools and tech to do your best work: Hardware, software, and home-office setups

Not sure if you meet all the requirements? Please apply! We know there is no job description that can measure a person's attitude, aptitude, or amplitude (the ability to turn it up a notch) and highly encourage you to apply. 

Our approach is shaped by a strong respect for each individual. This applies to every aspect of employment—from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Litmus. We believe wholeheartedly the more inclusive we are, the better our work will be.

Top Skills

Cpq
Sage Intacct
Salesforce
Zuora
The Company
Cambridge, MA
195 Employees
On-site Workplace
Year Founded: 2005

What We Do


At Litmus, we know the importance of continuous innovation. By staying in front of industry trends, we are able to provide cutting edge solutions for marketers around the world. With the latest release, simplify your workflow, create more effective emails, and get valuable insights that can inform and improve the results of your other marketing channels—all within one, seamless view.

Major global brands across every industry and vertical trust Litmus to make email better and easier than ever, including 9 of the top 10 ecommerce brands, 7 of the top 10 technology companies, and 23 of the top 25 US ad agencies.

Backed by Spectrum Equity, the new, redesigned Litmus makes it easier than ever for teams to quickly organize, build, test, and review emails in one centralized application, streamlining the production process and improving visibility and collaboration.

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