Chewy is seeking a highly skilled and experienced Manager, Data Science to join our growing Customer Care Data organization! In this role, you will lead a team of Data Scientists and Machine Learning Engineers. You will collaborate with multi-functional partners to build, develop, and deploy machine learning and data-driven solutions that improve customer and agent experiences. You will guide projects from experimentation to production, bridging advanced analytics with scalable engineering, to deliver measurable business impact. This is a hands-on leadership role dedicated to technical depth, innovation, and execution excellence.
What You'll Do
- Lead the design and implementation of scalable, reliable machine learning and AI solutions that empower Chewy's Customer Care teams.
- Partner with engineering, product, operations and enterprise teams to identify high-impact use cases and translate business needs into technical solutions.
- Lead all aspects of the full data science lifecycle, from data acquisition and feature engineering to model development, deployment, and performance monitoring.
- Implement best practices in experimentation, model validation, and continuous improvement, ensuring rigor and reproducibility.
- Ensure models are operationalized through strong MLOps practices, including CI/CD pipelines, versioning, and automated retraining and data quality and governance standards are maintained across all projects.
- Mentor and develop Data Scientists & Machine Learning Engineers, fostering technical excellence, scalable thinking, and innovation within the team.
- Guide project prioritization and resource allocation, balancing long-term innovation with near-term business needs.
- Communicate findings and recommendations to senior leaders through compelling narratives and data visualizations that drive strategic decisions.
- Stay ahead of emerging ML and AI techniques, particularly in NLP, LLMs, and generative AI, and evaluate their applicability to Chewy's business context.
What You'll Need
- Master's degree (or Ph.D.) in Data Science, Computer Science, Statistics, or a related field.
- 5+ years of experience in data science or applied machine learning, including at least 2 years leading technical teams.
- Strong programming skills in Python or R, with experience in data manipulation and ML libraries (e.g., scikit-learn, TensorFlow, PyTorch).
- Solid understanding of machine learning algorithms, statistical modeling, experimental design and MLOps.
- Hands-on exposure to LLMs and advanced NLP techniques, including fine-tuning, prompt optimization, and generative AI.
- Experience with SQL and data engineering concepts; familiarity with cloud platforms (AWS, GCP, or Azure).
- Familiarity with big data and analytics technologies (e.g., Spark, dbt, Iceberg, Redshift, Athena).
- Experience with data visualization tools (e.g., Tableau, Streamlit, Plotly).
- Proven ability to translate complex analytical outcomes into actionable business insights.
- Excellent communication and stakeholder management skills, with the ability to align technical work to strategic objectives.
Nice to Have
- Knowledge of graph-based modeling, optimization, or recommendation systems.
- Previous experience in retail or e-commerce environments.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
