As a Manager within Global Servicing Data Management, you will play a key role in advancing our semantic, analytical, and data management capabilities to enable trusted, scalable, and reusable data solutions across Global Servicing.
You will partner with business, analytics, technology, and enterprise data teams to strengthen semantic modeling capabilities, enable the development of curated data products, and drive consistent data management practices that support reporting, self-service analytics, and emerging AI use cases.
The role requires a combination of strong technical understanding, data management expertise, product-oriented thinking, and cross-functional execution to help modernize our data ecosystem and improve the quality, reliability, and usability of data.
Responsibilities- Support the evolution of Global Servicing's semantic platform capabilities, enabling scalable, consistent, and governed data consumption across business functions.
- Partner with business and analytics teams to design, develop, and enhance semantic models, including reusable metrics, dimensions, relationships, and business calculation logic.
- Establish and promote standardized semantic modeling practices, ensuring alignment with approved business definitions, underlying data products, and enterprise architecture standards.
- Enable federated semantic development through reusable modeling patterns, documentation, testing practices, and controlled publishing processes.
- Drive semantic model quality and reliability through validation of calculations, aggregation logic, joins, lineage, access controls, and performance.
- Identify opportunities to simplify analytical consumption, improve metric consistency, and enable self-service reporting and AI-driven analytics.
- Support the development and execution of the Global Servicing Data Strategy and roadmap, with a focus on scalable, reusable, and well-governed data solutions.
- Support the design, development, and enhancement of curated data assets and reusable data products, promoting common data foundations across servicing functions.
- Embed data quality, metadata, lineage, access, privacy, retention, and lifecycle requirements into data solutions in partnership with governance and technology teams.
- Drive opportunities for automation, modernization, and simplification across data onboarding, transformation, and analytical environments.
- Lead cross-functional data initiatives from requirements definition through solution design, implementation, validation, and adoption.
- Build strong partnerships with business stakeholders, analytics teams, Technology, and enterprise data management functions to align priorities and drive delivery.
- Bachelor's or Master's degree in Information Management, Computer Science, Data Analytics, Engineering, Business, or a related field.
- 5+ years of relevant experience across data management, data engineering, semantic modeling, data architecture, analytics, or related disciplines.
- Strong understanding of data warehousing, data modeling, SQL, ETL/ELT pipelines, and analytical data architectures.
- Good understanding of semantic layers, dimensional modeling, business metrics and BI or self-service analytics consumption patterns.
- Understanding of data governance principles, including data quality, metadata, lineage, ownership, access, retention, and lifecycle management.
- Demonstrated experience leading or supporting cross-functional data initiatives, managing dependencies, and delivering measurable outcomes.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Exposure to AI-ready data architectures, GenAI-enabled analytics, or modern self-service consumption capabilities.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor's or Master's degree in Information Management, Computer Science, Data Analytics, Engineering, Business, or a related field
- 5+ years of relevant experience in data management, data engineering, semantic modeling, data architecture, analytics, or related disciplines
- Strong understanding of data warehousing, data modeling, SQL, ETL/ELT pipelines, and analytical data architectures
- Understanding of semantic layers, dimensional modeling, business metrics, and BI or self-service analytics consumption patterns
- Understanding of data governance principles, including data quality, metadata, lineage, ownership, access, retention, and lifecycle management
- Experience leading or supporting cross-functional data initiatives, managing dependencies, and delivering measurable outcomes
- Strong analytical, problem-solving, communication, and stakeholder management skills
- Exposure to AI-ready data architectures, GenAI-enabled analytics, or modern self-service consumption capabilities
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Health coverage and wellness resources are broad, combining comprehensive medical, dental, and vision with mental-health support and virtual care. These offerings are cited as a core strength of the overall package.
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Parental & Family Support — Paid parental leave for all parents, backup childcare, eldercare support, and adoption or fertility assistance create a family-forward package. These resources are viewed as generous and practical for caregivers.
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Retirement Support — A competitive 401(k) match alongside options like profit sharing, stock bonuses, and pension or retirement savings plans strengthens long-term security. Retirement programs are positioned as a meaningful complement to base pay.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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