The Manager, Data Analysts, within Customer Success Services works closely with other Services teams, IT, Products, and Services Leadership to provide data analyst support for our Analytics solutions. The areas of focus include overseeing project data processing including exporting and importing of data with minor data manipulation, using 3rd party tools to process data and queue management of work tickets for Services teams and partners in collaboration with product teams. This is a leadership role focused on delivering services to deadlines with quality in mind. You will work along side our PMO and other Analytics teams with a focus on making those processes more efficient and effective for the business, adhering to performance metrics and delivering quality outcomes for our clients. You’ll need to be data minded, work well to deadlines and also be innovative and adaptable. Whatever the challenge, you’ll always be looking for ways to deliver results for our clients while meeting our metrics and delivery standards.
What You'll Do:
Manage a team responsible for importing, processing and exporting data using tool sets on behalf of our Analytics client base.
Overall responsibility for work queues ensuring tasks are completed on time, appropriately prioritized and managed to budget.
Executing upon Customer Success Services priorities and successfully delivering against day-to-day expectations.
Partner with key stakeholders in other teams to work through exceptions and escalations related to deliverables your team is working on.
Inform daily operations by monitoring and analyzing operational effectiveness metrics and using data analysis to support the quick identification and resolution of challenges.
Consistently pursue and promote continued process innovation as our product technologies and security practices improve.
Cultivate a diverse, high-performing team that attracts, develops, recognizes and retains the best people.
What You’ll Bring:
1-2 years of experience providing Data Services in a Professional Services, Analytics or Support organization, leading and managing data delivery to timeline and budget.
1-2 years of experience leading a team or equivalent required experience.
Experience with SQL, SAS, MS excel.
Experience with issues of scalability, predictability, prioritization, process improvement and development.
Experience with queue management and managing services delivered within a short turn around time.
Experience working with multisite or international teams is a plus.
Advanced level English
Ability to sometimes work US East Coast hours when needed
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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As
the leading software provider exclusively dedicated to powering social impact, Blackbaud
expands what is possible across the nonprofit and education sectors, at companies committed to
social responsibility, and for individual change makers. Built specifically for fundraising,
nonprofit financial management, digital giving, grantmaking, corporate social responsibility and
education management, Blackbaud’s essential software accelerates impact through unmatched
expertise and powerful data intelligence. Millions of people across more than 100 countries
connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that
creates a better, more connected
world.
When nonprofits, social impact
teams, schools and individual
change-makers have powerful and
effective foundational infrastructure,
they transform our communities and
our world.
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