The Role
Lead and mentor a team of Cyber Risk Advisors while delivering senior-level exposure management advisory to customers. Interpret vulnerability and attack-surface data, prioritize remediation, monitor critical exposures, ensure measurable risk reduction, handle escalations, track service KPIs, and identify expansion and improvement opportunities.
Summary Generated by Built In
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
The Manager, Cyber Risk Advisor is a senior-level individual who combines deep technical expertise in exposure management with hands-on people leadership. Reporting to the Director of Operations, this role is responsible for delivering an exceptional managed service experience to a portfolio of customers while also mentoring and day-to-day managing a team of Cyber Risk Advisors.
On the technical side, you will lead complex advisory engagements, interpret vulnerability and attack surface data, and provide prioritized, context-driven remediation guidance that drives measurable risk reduction. On the people side, you will coach team members, oversee workload distribution, conduct regular 1:1s, contribute to hiring, evaluate performance and act as an escalation point for both customers and colleagues. Strong communication skills are essential — you will be equally comfortable presenting to a CISO and diving into raw scan data with an IT team.
What You Will Do
- Lead, mentor, and manage a team of Cyber Risk Advisors, fostering a high-performance culture grounded in continuous learning and accountability
- Conduct regular 1:1s, provide ongoing coaching and constructive feedback, and contribute to formal performance reviewsOversee day-to-day workload distribution across the team, ensuring coverage, quality, and adherence to existing service delivery processes
- Act as the primary escalation point for complex technical issues and customer concerns raised by team membersPartner with the Director of Operations on team hiring, onboarding, and skills development planning
- Identify skill gaps within the team and drive targeted development initiatives and knowledge-sharing sessions
- Track and report on service-level and individual performance KPI metrics on a regular cadence, providing clear visibility to the Director of Operations and relevant stakeholders on team output, customer outcomes, and areas for improvement
- Serve as a senior-level, trusted Cyber Risk Advisor for a portfolio of customers, simplifying complex vulnerabilities, explaining real-world attack scenarios, and guiding customers toward the right risk mitigation decisions
- Lead high-stakes Cyber Risk Advisory sessions, contextualizing and prioritizing vulnerability and exposure findings, cyber risk trends, and overall security posture with the goal of facilitating measurable security outcomes
- prioritized, context-driven remediation recommendations, helping customers focus on vulnerabilities most likely to be exploited by relevant threat actors
- Monitor customer environments for critical vulnerabilities, exposures, and emerging threats; escalate and advise on timely remediation with precision and urgency
- Ensure the Exposure Management service translates into measurable, reportable reductions in customers’ overall attack surface
- Serve as a technical quality bar for the team — reviewing advisor outputs, validating recommendations, and ensuring consistency and accuracy across all customer deliverables
- Build and maintain deep, trust-based relationships with customer stakeholders, serving as their primary strategic Exposure Management point of contact
- Identify customer expansion opportunities, risk posture trends, and service improvement areas; communicate these proactively to the Director of Operations
- Handle escalated customer issues with professionalism and urgency, driving fast resolution while preserving the customer relationship
What You Will Bring
- 5+ years of experience in cybersecurity, with at least 1–2 years in a team lead, senior advisor, or people management role
- Demonstrated ability to lead, coach, and develop technical teams in a managed service environment
- Deep knowledge of vulnerability management, attack surface management (reduction), and common security frameworks (NIST, CIS, ISO, MITRE ATT&CK)
- Strong knowledge of enterprise networking concepts (routing, switching, VLANs, firewalls, VPNs, and remote access technologies)
- Hands-on experience with EASM/IASM tools, vulnerability scanning platforms (e.g., Tenable, Qualys), and remediation workflows
- Exceptional communication and advisory skills — fluent in both executive-level narratives and deep-dive technical discussions
- Proven ability to manage multiple customer relationships simultaneously, balancing strategic advisory with timely escalation of critical risks
- Experience owning or contributing to service delivery processes and operational metrics
- A collaborative leadership style with a proactive, problem-solving mindset and a genuine drive to help both customers and colleagues succeed
- Industry certifications such as CISSP, CISM, OSCP, CEH, or Security+; networking credentials such as CompTIA Network+ or equivalent
- Hands-on experience with Tenable Nessus and/or the Tenable One platform
- Background in Incident Response, Threat Intelligence, or Red/Blue Team operations
- Knowledge of cloud security (AWS, Azure, GCP) and securing hybrid and multi-cloud environments
- Prior experience in a managed security service provider (MSSP) or consultancy, including exposure to customer success or account management functions
- Experience presenting to and influencing C-suite and board-level stakeholders
Bonus Points
In Canada, the base salary for this role ranges from $110,000 to $183,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
Skills Required
- 5+ years of experience in cybersecurity, with at least 1-2 years in a team lead, senior advisor, or people management role
- Demonstrated ability to lead, coach, and develop technical teams in a managed service environment
- Deep knowledge of vulnerability management, attack surface management, and security frameworks (NIST, CIS, ISO, MITRE ATT&CK)
- Strong knowledge of enterprise networking concepts (routing, switching, VLANs, firewalls, VPNs, remote access technologies)
- Hands-on experience with EASM/IASM tools, vulnerability scanning platforms (e.g., Tenable, Qualys), and remediation workflows
- Exceptional communication and advisory skills for executive-level narratives and technical deep-dives
- Proven ability to manage multiple customer relationships simultaneously and escalate critical risks appropriately
- Experience owning or contributing to service delivery processes and operational metrics
- Must have legal authorization to work in the jurisdiction where the position is posted without employer sponsorship
Sophos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sophos and has not been reviewed or approved by Sophos.
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Leave & Time Off Breadth — Time away is positioned as broad, with company-wide wellness days plus dedicated learning days and paid volunteer time.
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Parental & Family Support — Family-related leave appears more comprehensive than baseline offerings, including paid parental leave, caregiver leave, and extended bereavement leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through always-available assistance resources and a Calm subscription, suggesting a lifestyle-oriented benefits approach.
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The Company
What We Do
Cybersecurity Evolved. As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.
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