Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
CVS Health is on a journey to becoming the most consumer-centric health company and creating optimal experiences for customers, members, clients, and colleagues. The Manager of Enterprise Customer Experience (CX) Reporting & Analytics will play a critical role in helping CVS Health to achieve this goal. As we deliver enhanced value and improved health outcomes for consumers and CVS Health, this role will be pivotal to igniting a customer centric culture.
The Manager of ECX Reporting will focus primarily on forecasting & managing our ECX management incentive targets, proactively respond to underperforming business units, maintaining supplementary reporting packages on BI platforms, and deliver on ad hoc requests to assist senior leadership and projects teams make decisions. Additional tasks will include the responsibility of proactively finding, synthesizing, and delivering actionable insights to key stakeholders and providing guidance and developing to up to 2 junior analysts.
To succeed in this role, the candite should be able to automate reporting freeing up time analyses the data, communicate how operational and systemic trend impact customers and CVS Health, and prioritize multiple workstream in a fast passed environment.
Required Qualifications:
5+ years of reporting experience
4+ years of SQL building, automating, transforming, and integrating business logic & data into robust pipelines.
4+ year of building & managing business intelligence reports such as (Power BI or Tableau) to monitor and automatically track incentives, business health, and project objectives.
4+ years of using data to solve complex business problems, evaluative initiatives, and generating data driven stories to decision makers.
4+ years using BI and power point to clearly communicate findings to stakeholders.
3+ years of process documentation allowing for migrating process to other stakeholders.
3+ year managing projects and proven record of delivering product to spec within reasonable timelines.
2+ years managing, developing, and guiding junior Analysts ensuring accuracy of deliverables.
3+ years of work with a large cross-functional team, including multiple digital scrum teams, IT project, legal and other partners, to developing solutions.
2+ year of identifying and instituting scalable process enhancements / tools for greater efficiency of recurring processes.
Preferred Qualifications
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Experience in the Healthcare Insurance, Pharmacy, or Retail Industries.
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Experience working with Survey and Healthcare operational data.
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Programming experience (R, Python, SAS, SPSS, etc.) and familiarity handling large datasets is a plus but is not required.
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Experience managing vendors relationships and implementing new platforms.
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Proven ability to influence leadership and business partners, prioritize competing workstreams, and build relationships across large and complex organizations.
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Deep experience working with customer feedback, synthesizing it for implications, and using the resulting insight to drive change / influence the customer experience.
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Demonstrated ability to thrive in highly complex environments.
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Experience in developing use cases and tracking project ROI.
Education
Bachelor Degree required or equivalent years of related experience.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$60,300.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 03/28/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
