Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we’ve built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we’re reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we’re building a company designed to shape the future of private markets for decades to come.
Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you’re energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us!
Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.
About your roleThis role is a critical part of our Support team, which is focused on providing a best-in-class support experience to all our Juniper Square customers. Our team doesn't just answer questions — we work as an extension of our customers' own teams, serving as thinking partners who help them reach successful outcomes and translating their needs into better products and solutions. That relationship is something our customers genuinely value, and it sets the bar for what we hire and develop toward.
We're in an active period of transformation as we rewire how our team operates around AI tools, evolving what great support looks like, and raising the ceiling on what a support team can deliver. We're looking for an exceptional people manager who develops people with intention: someone who invests in individuals' career growth and understands that this team is a critical talent engine for the broader company. You'll lead through change, drive adoption of new ways of working, and hold a high bar for outcomes — all while building the kind of team that people grow from and look back on as a turning point in their careers. You'll work alongside Support leadership to build team capability, improve how we operate, and ensure every customer interaction reflects the standard we're building toward.
What you’ll doManage, support, and coach a team of Customer Support Specialists as they help customers be successful using Juniper Square
Communicate a compelling vision and direction for the team as well as leverage team talent and input towards achieving our goals
Develop team members with intention — invest in their skills, give direct and specific feedback, and actively create pathways for growth within and beyond the support team
Guide team members through an active transformation — new AI tools, new workflows, and evolving expectations for what excellent support looks like; model the change and bring your team along
Use AI-powered tools and support data to drive decisions, build more efficient workflows, and hold a high bar for team performance and customer outcomes
Keep track of day-to-day support trends and ensure SLAs are met across different support channels (phone, email, etc)
Spend regular time working alongside your team and serve as a point of escalation for complex product and customer issues
Collaborate with various teams on initiatives that enhance the quality of our product, processes, and overall customer experience
Own team processes, workflows, and documentation — continuously improving how support operates and building the knowledge infrastructure that scales quality
2+ years of management experience with a demonstrated track record of leading teams through meaningful change
Demonstrated leadership experience in a fast-paced, results-driven environment where you’ve prioritized customer relationships and team success
Able to learn complex software products and customer workflows quickly, serving as knowledge resource on Juniper Square’s products and customers for the team
Strong desire and motivation to achieve a best-in-class support experience with a positive, "can do" attitude that translates into an high team engagement
Previously held a customer-facing role at a B2B or SaaS company that resulted in advancement
Excellent communicator with strong interpersonal skills
Genuine enthusiasm for AI tools and their role in the future of support; you've driven adoption before, you lead by example, and you raise the floor of AI fluency across everyone you manage
Compensation for this position includes a base salary, bonus, equity, and a variety of benefits. The U.S. base salary range for this role is $94,000 - $117,500 USD. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
Benefits include:
Health, dental, and vision care for you and your family
Life insurance
Mental wellness coverage
Fertility and growing family support
Flex Time Off in addition to company-paid holidays
Paid family leave, medical leave, and bereavement leave policies
Retirement saving plans
Allowance to customize your work and technology setup at home
Annual professional development stipend
Your recruiter can provide additional details about compensation and benefits.
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Skills Required
- 2+ years of management experience
- Experience leading teams through change
- Customer-facing role at a B2B or SaaS company
- Excellent communication skills
- Strong enthusiasm for AI tools
Juniper Square Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Juniper Square and has not been reviewed or approved by Juniper Square.
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Parental & Family Support — Paid parental and family leave is frequently characterized as generous, with structured return‑to‑work support referenced. Feedback suggests family‑forming and caregiver supports are a notable strength.
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Leave & Time Off Breadth — Unlimited PTO alongside paid holidays and sick time is consistently highlighted. Team practices like no‑meeting days and flexible scheduling further support time away.
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Wellbeing & Lifestyle Benefits — A digital‑first, remote‑friendly setup is reinforced by home‑office stipends, setup reimbursements, and expanded mental‑health support. Feedback suggests these perks materially improve daily work flexibility and wellbeing.
Juniper Square Insights
What We Do
At Juniper Square, we work hard every day to set the bar high in the work we do. We bring out the very best in each other without sacrificing kindness, quality, and the willingness to learn. You will see that every function and team is given respect here, because when any one of us wins, we all win. We bring a beginner’s mind to our work, not ego—enabling learning and creative and critical thinking. Some people talk about transparency, but here we treat you like the owner that you are: We share knowledge and information with all our employees, knowing that informed teams are successful teams (and happy ones too).
Why Work With Us
Our vision is to make the world’s private capital markets more efficient, transparent, and accessible through financial technology. We have an opportunity to transform an enormous and important industry, and we feel lucky to be working with the most talented, kindest, and most ambitious colleagues of our careers. Come join us!
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