The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleThe Manager, Customer Support & Training (CS&T) is a key leadership role and is vital to ensuring customer success. The role is responsible for leading and managing a team of Technical Engineers who specialize in our Manufacturing and Supply Chain suite of products. The manager will proactively ensure effective collaboration and engage the team to achieve/exceed goals.Your Impact- Manage a team of Technical Consultants who are providing customer issue resolution, pre-sales presentations and customer training - this includes recruitment, performance management, and career development
- Be a positive role model for AspenTech’s core values and leadership principles
- Ensure Technical Consultants provide timely and expert customer support to resolve a wide range of product usage and application issues for AspenTech customers, primarily through remote telephone, chat and e-mail support but also through occasional on-site visits
- Make quick and sound decisions about how to handle critical problems that impact customer’s operating plants but are not solvable by normal support practices
- Drive escalation and resolution of high impact customer issues through AspenTech’s defined processes
- Supervise day-to-day operations, including interfacing directly with customers as needed, and training new employees
- Ensure delivery excellence of public and on-site customer training
- Proactively promote AspenTech’s training services
- Work as a member of the CS&T global management team to ensure departmental metrics are achieved
- Bachelor’s Degree or equivalent in a technical field is preferred, e.g. Engineering or Computer Science related
- Minimum of five years relevant work experience in a technical field, preferably.
- Proven experience as an effective people manager and supporting a team.
- Excellent communication and leadership skills
- Strong decision-making and customer service skills
- Be able to demonstrate critical thinking with strong analytic and problem-solving skills
- Additional consideration for experience with Aspen’s proprietary software
- Occasional international travel is required (5-10%)
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Skills Required
- Bachelor's Degree or equivalent in a technical field
- Minimum of five years relevant work experience
- Proven experience as an effective people manager
- Excellent communication and leadership skills
- Strong decision-making and customer service skills
- Critical thinking with strong analytic and problem-solving skills
- Experience with Aspen's proprietary software
Aspen Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aspen Technology and has not been reviewed or approved by Aspen Technology.
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Healthcare Strength — Health coverage is described as strong, with comprehensive medical, dental, and vision plans and high-quality carrier options. Several recent remarks characterize the health insurance as "great" or "amazing," with low copays noted in some cases.
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Parental & Family Support — Maternity and paternity leave receive consistently positive mentions and are characterized as well-reviewed. Company materials also highlight family-oriented benefits alongside core coverage.
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Leave & Time Off Breadth — The package includes vacation/PTO, paid holidays, and sick leave, with multiple indications of generous paid time off. Dedicated volunteer hours and well-regarded leave policies reinforce breadth in time-away benefits.
Aspen Technology Insights
What We Do
AspenTech is a global leader in asset optimization software helping the world’s leading industrial companies run their operations more safely, efficiently and reliably – enabling innovation while reducing waste and impact on the environment. AspenTech software accelerates and maximizes value gained from digital transformation initiatives with a holistic approach to the asset lifecycle and supply chain. By introducing effective AI modeling to traditional principles of process engineering, AspenTech delivers a faster and more accurate analysis of efficiency and performance boundaries. The real-time data and actionable insights delivered by our software help customers push the boundaries of what’s possible.
