Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Role Overview
As a member of Uniphore’s Customer Success team, the Customer Success Manager will be a hands-on operator responsible for ensuring customers successfully deploy, adopt, scale, and retain Uniphore’s AI-powered solutions—especially within CDP. This role is not just advisory: you will actively participate in solution configuration, data validation, integration coordination, value tracking, and day-to-day execution that drives customer outcomes.
You will partner closely with technical teams, directly support customer workflows, and ensure that AI capabilities are embedded into real business processes to deliver measurable value. You will own the execution of success plans, manage cross-functional workstreams, and ensure customers get full ROI from the Uniphore Business AI Cloud Platform.
Key Responsibilities
Customer Delivery & Execution
Lead driving day-to-day execution of onboarding, configuration, deployment, and adoption activities.
Roll up your sleeves to validate data flows, troubleshoot platform issues, review AI model outputs, and partner with technical teams to ensure integrations and workflows are functioning as expected.
Build and execute detailed customer success plans including timelines, resource planning, dependency management, and measurable outcomes.
Conduct hands-on platform walkthroughs, training sessions, and user enablement workshops to drive adoption across Martech, Adtech, and CDP use cases, across several verticals in existing customer base.
AI & CDP Execution
Work directly with product and engineering teams to improve telemetry, support data ingestion, and ensure customers have clean and actionable data feeding AI workflows.
Monitor platform usage and customer KPIs in real time, proactively identifying and resolving blockers before they impact outcomes.
Help customers configure audiences, journeys, activation triggers, and AI-driven insights within CDP and MarTech ecosystems.
Participate actively in AI solution deployments—review AI performance, help refine models, and ensure AI outputs integrate seamlessly into the customer’s operational processes.
Customer Relationship Ownership
Executinge day-to-day interactions with customer teams—from end users to C-suite—ensuring clarity, documentation, and alignment at every stage.
Manage and expand multi -tiered customer relationships ensuring value is delivered and agreed at all levels of customer stakeholders, influencers and decisions makers.
Lead recurring working sessions, backlog reviews, prioritization discussions, and feature adoption plans.
Prepare and deliver structured executive business reviews with clear metrics, outcomes, and recommended actions.
Value Delivery & Measurement
Track value realization metrics such as adoption, engagement, efficiency gains, campaign performance lift, revenue impact, retention, and customer health scores.
Build dashboards or reports that translate platform usage into business impact.
Identify expansion opportunities by recognizing gaps and proposing concrete use cases, enhancements, or new modules.
Cross-Functional Collaboration
Coordinate closely with Sales, Product, Engineering, and Delivery to ensure successful execution and rapid progress for each customer.
Provide actionable and detailed product feedback based on real customer usage, technical gaps, and observed market needs.
Help define repeatable playbooks, templates, and best practices that improve execution and scalability across the CS organization.
Platform Evangelism
Actively demonstrate the power of the Uniphore Business AI Cloud Platform by running hands-on workshops, demos, and implementation sessions.
Guide customers on how to operationalize AI—from data readiness to real-world activation across marketing and advertising ecosystems.
Required Qualifications
7+ years in consulting, customer success, or professional services for enterprise SaaS, with hands-on experience in CDP, Martech, and AdTech environments.
3+ years working directly with AI products—deploying, configuring, testing, or advising on AI-driven workflows.
Proven success managing complex customer implementations and being directly responsible for execution, troubleshooting, and delivery.
Strong experience working directly with cloud platforms (AWS, Azure, GCP), APIs, data pipelines, and AI services (OpenAI, TensorFlow, Hugging Face).
Deep working knowledge of CDP/Martech/Adtech architectures, including data ingestion, identity resolution, audience building, and activation.
Excellent communication and documentation skills with experience leading cross-functional working sessions, not just high-level strategy discussions.
Bachelor’s or master’s degree in business, computer science, engineering, data science, or similar.
Willingness to travel up to 25%.
Preferred Qualifications
Hands-on experience configuring or deploying Martech/Adtech stacks (CDPs, DMPs, DSPs, marketing automation, personalization engines, analytics platforms).
Demonstrated ability to translate AI/Martech tools into real business outcomes—reducing CAC, improving engagement metrics, increasing conversions, or driving revenue lift.
Strong operational instincts: you’ve personally run discovery sessions, built project plans, managed workstreams, validated data, and ensured successful go-lives.
You’ve been the execution partner to marketers, growth teams, analysts, and product leaders—ensuring technology turns into measurable results.
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
