Manager - Customer Success

JOB DESCRIPTION:

London Stock Exchange Group (LSEG) is a global leader of market data and analytics. We are enabling the growth and transformation of the global financial community through the delivery of world leading data and content in areas such as data science, artificial intelligence and cloud-based solutions.

As the Manager for Digital Customer Success Management (CSM) in the Data & Feeds (D&F) segment APAC, leading a high-performing team passionate about delivering proactive, scalable, and data-driven customer success experiences. You will champion customer outcomes, drive adoption of LSEG’s data solutions, and champion a culture of continuous improvement and innovation.

This role is ideal for a strategic problem solver who thrives in a fast-paced, collaborative environment and is passionate about enabling customer value through digital engagement and analytics.

·        Lead a team of Digital Customer Success Managers (CSMs) focused on scalable, proactive engagement across the Data & Feeds portfolio.

·        Drive customer outcomes by aligning product capabilities with client goals, ensuring value realization and retention.

·        Collaborate cross-functionally with Sales, Product, and Consulting teams to support upsell opportunities and renewal success.

·        Supervise and handle cancellation risks, implementing mitigation strategies across both dedicated and digital-first CSM motions.

Act as a strategic advocate for customers, influencing internal roadmaps and service improvements

·        Lead and Encourage: Handle and mentor a team of Digital CSMs, encouraging a culture of ownership, partnership, and customer focus.

·        Drive Customer Outcomes: Ensure the team delivers measurable value to clients by aligning product capabilities with customer goals and workflows.

·        Operational Excellence: Coordinate the execution of onboarding, adoption, and retention strategies across key propositions such as Real-Time Data, Tick History, and Quantitative Analytics.

·        Strategic Advocacy: Act as the voice of the customer internally, influencing product development and process improvements through insights and feedback loops

·        Data-Driven Leadership: Supervise critical metrics and objectives and key results, including usage, engagement, and retention metrics, to guide team performance and customer health.

Cross-Functional Collaboration: Partner with Sales, Product, and Customer Consulting teams to ensure customer journeys and successful renewals.

·        Confirmed experience in customer success, preferably in data or SaaS environments.

·        Strong leadership and coaching skills with a track record of building high-performing teams.

·        Deep understanding of data workflows, client integration challenges, and value realization strategies.

·        Analytical mentality with the ability to interpret usage data and translate it into actionable insights.

·        Excellent communication and partner leadership skills across global teams.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.