A day in the role:
- Driving customer value and lifecycle success
- Ensure every priority customer has a clear, outcome-focused Customer Success Plan
- Lead Executive Business Reviews that demonstrate measurable value and strategic alignment
- Drive adoption and accelerate time-to-value through structured engagement
- Retention and risk management
- Implement a consistent customer health framework and early risk identification process
- Lead remediation plans and renewal readiness activities
- Establish clear internal escalation pathways to resolve customer challenges quickly
- Commercial impact and account alignment
- Identify and qualify expansion opportunities through deep customer insight
- Contribute Customer Success ownership to account planning in Salesforce
- Partner closely with Sales on renewals and long-term growth opportunities
- Operating rhythm and governance
- Introduce clear engagement cadence and activity standards across the team
- Ensure visibility of customer objectives, sentiment, risk and progress
- Track and report on key Customer Success performance metrics
- Team leadership and capability uplift
- Coach Customer Success Managers to operate as strategic, value-led partners
- Set clear expectations for planning, execution and follow-through
- Build a culture of accountability, learning and continuous improvement
Your skills, experience and beyond:
- 6 to 8+ years’ experience in Customer Success, Account Management or customer-facing roles in a SaaS or recurring revenue environment.
- 4+ years leading or mentoring Customer Success Managers, including coaching, performance management and establishing team cadence.
- Proven experience introducing structure, governance and measurable performance into a Customer Success function.
- Strong experience managing complex enterprise and/or government customers.
- Demonstrated success driving retention, adoption and expansion through a value-led engagement model.
- Commercial acumen and experience partnering with Sales on renewals and growth opportunities.
- Experience collaborating cross-functionally with Sales, Services, Product and Support to deliver customer outcomes.
Why Objective?
- Your work has a purpose- everything we build helps customers deliver outcomes that matter.
- You’re supported Flexible work, genuine care, and a focus on wellbeing are central to life here.
- You can grow. We invest in learning, development, and giving people opportunities to stretch their skills.
- You’re part of a great team. High trust, collaborative, and a culture built around teamwork and quality.
Skills Required
- 6 to 8+ years' experience in Customer Success, Account Management or customer-facing roles in a SaaS or recurring revenue environment.
- 4+ years leading or mentoring Customer Success Managers, including coaching, performance management and establishing team cadence.
- Proven experience introducing structure, governance and measurable performance into a Customer Success function.
- Strong experience managing complex enterprise and/or government customers.
- Demonstrated success driving retention, adoption and expansion through a value-led engagement model.
- Commercial acumen and experience partnering with Sales on renewals and growth opportunities.
- Experience collaborating cross-functionally with Sales, Services, Product and Support to deliver customer outcomes.
What We Do
We’re formed by a team of creators, passionate about code, agile methodology and focused on sharing knowledge to generate value for our customers through digital solutions. Discovering innovative paths in complex and strategic projects, we guarantee the quality of delivery in scale through continuous tests automation, which creates the necessary confidence for creating long-standing relationships among employees, customers and partners. For over 20 years, we have contributed to the success of the largest telecommunications companies in Brazil with digital solutions for billing and subscribers management. And through our experience and knowledge, we expanded our offerings with a portfolio of digital solutions, consultancies and software development teams for the most varied market segments, such as manufacturing, finance, education, retail, health and utilities. The United States unit was founded in 2017, in Chicago, allowing us to deliver the same quality, expertise and specific IT solutions to American companies. The company belongs to the Objective Group, which includes E-TRUST, specialized in information security and Identity Management, CodeIT, which develops systems for insurance and social security and ELEFLOW with BI solutions and Big Data Analytics. If you like challenges, learn constantly and value personal connections, join us! Other interesting information about us you should know: - One of the best companies to work in Paraná, Brazil, according to GPTW - We offer one of the best remuneration in Brazilian IT market, according to Glassdoor - Offices in Brazil (São Paulo, Maringá, Curitiba) and Chicago - We’re a benchmark of agile development, with a case published on ‘The Scrumban [R]Evolution: Getting the Most Out of Agile, Scrum, and Lean Kanban’ book, from Ajay Reddy
