Manager, Customer Success (Telematics)

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need 

We are looking for a Manager, Customer Success (Telematics) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

• Someone with a high degree of initiative and flexibility who can lead and coordinate cross-functional teams?

• A self-starter who takes initiative and can work independently as well as in a team setting with minimum supervision?

As the Manager, Customer Success (Telematics), you will be the hub of client product strategy and technology execution. You will be responsible and accountable for the client’s program success cradle to grave; from the goals and strategy development to the portal education, setup and execution. You will also be in charge of financial oversight at the client level dealing with billing issues, audits and analysis. Additionally, you will develop both the internal and external training required for existing and new technology.

A Day in the Life  

• Develop & manage a team of engagement managers and specialist pods to manage the overall client experience with our telematics including, goals development, new technology id/upsell/planning, communication strategy, liaison with FPS, platform setup and maintenance, case support management, execution of client parameters, etc.

• Development of a training program for clients and internal teams including technology demonstrations, product guides and internal training planning for both existing and new products; liaison with communications and technology teams on plans for embedded training for both clients and drivers in technology tools. Hire a client success trainer to execute the program.

• Responsible for financial oversight of all of our client accounts including billing audits and analysis, and resolution plans and execution with the billing team.

• Collaborate with FPS, connected solutions peers, SCS, billing, and commercial on major client or cross functional initiatives.

Requirements 

• Bachelor’s Degree in Business and / or related field. Masters degree or some post-graduate coursework preferred.

• 5+ years relevant experience, including product management, consulting, customer relationship management and business development with extensive experience presenting to internal and external customers. 

• At least 1-2yrs of people leadership experience.

• Strong technology and analytical experience, especially with process development, new product introductions and technical customer consulting

• In-depth and thorough knowledge of the telematics and/or fleet management industries preferred.

• Strong presentation, communication and writing skills

• Detail orientated with strong organizational and project management skills

• Customer focused, high energy, self-starter

• Strong interpersonal skills, with ability to work independently and as a team player

• Proficient use of Microsoft Office Suite - Word, Excel, Outlook, and PowerPoint

The hiring base salary range for this position is $94, 200- $129,600 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.

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