The Role
Own the post-sales customer lifecycle for assigned schools, including onboarding, implementation, engagement, issue resolution, usage reviews, renewals, churn reduction, and expansion opportunities. Maintain CRM records, collect feedback, generate referrals, and support sales activities. Collaborate with academic, sales, product, and technology teams to improve customer outcomes and product offerings.
Summary Generated by Built In
Key Roles and Responsibilities
1. Own the post-sales client lifecycle for assigned schools/accounts.
2. Ensure smooth onboarding and product implementation for Principals, Teachers, and
Students.
3. Monitor usage metrics and conduct periodic reviews to showcase learning gains and
product impact.
4. Troubleshoot issues and provide timely resolutions by collaborating with internal teams
(Academic Consulting, Sales, Product & Technology).
5. Drive customer engagement through structured interventions and communications.
6. Ensure annual renewals and minimize churn by delivering measurable value.
7. Identify upsell and cross-sell opportunities and collaborate with Sales/Key Accounts
team to close them.
8. Collect client feedback, generate insights, and work with Product/Academic teams to
improve offerings.
9. Maintain accurate CRM records for customer interactions, renewals, escalations, and
success metrics.
10. Generate Leads by asking for Referrals from Partner Schools and work with Sales team
for demos.
11. Provide pre-sales support to the field Sales team when required.
Requirements
Skills & Competencies
1. Strong relationship-building and stakeholder management skills
1. Strong relationship-building and stakeholder management skills
2. Excellent communication and presentation skills
3. Analytical mindset with ability to interpret usage and performance data
4. Problem-solving orientation with customer-first attitude
5. Proficiency in CRM tools and data reporting
6. Ability to collaborate cross-functionally with Sales, Academics, and Product teams
Skills Required
- Strong relationship-building and stakeholder management skills
- Excellent communication and presentation skills
- Analytical mindset with ability to interpret usage and performance data
- Problem-solving orientation with a customer-first attitude
- Proficiency in CRM tools and data reporting
- Ability to collaborate cross-functionally with Sales, Academics, and Product teams
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The Company
What We Do
EI Study is an India-focused education organization that operates education initiatives and related services across multiple Indian locations. Its career listings include education-specialist, project-management, corporate-relations, growth, and software-development roles, including positions associated with Ei Shiksha. The organization combines education delivery and partnerships with technology-enabled operations, reflecting a mission centered on expanding and supporting learning opportunities for learners and educators in India.
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