Manager, Customer Solutions

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone’s® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi’s®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®.

At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.

Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis US Yogurt, part of the Lactalis family of companies, is currently hiring a Manager, Customer Solutions based in Londonderry, NH.

The Manager, Customer Solutions will lead a team of supply chain analysts, develop customer-focused supply chain solutions, and improve service levels and operational efficiency. The role will build strong internal and external partnerships, driving order to invoice accuracy, and support forecasting and logistics processes to enable growth and competitive advantage. Additionally, the Manager, Customer Solutions will collaborate with sales, distribution, transportation, manufacturing, finance, and supply chain planning teams to ensure alignment with the company’s goals and values. The Manager, Customer Solutions reports to the Director, Supply Chain Planning.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Understand the demand, supply, and inventory in key customer supply channels to develop insights to improve operational metrics such as in-stocks and spoils which in turn improves internal cost to serve.
• Use supply chain technology, reporting tools, and performance dashboards to identify trends, uncover opportunities, and drive continuous improvement in service and cost to serve
• Improve customer key metrics to be a valued supply chain partner.
• Drive the supply chain collaboration process to maximize growth opportunities with customers and create competitive advantage.
• Establish supply chain practices that deepen customer partnerships, enable joint problem solving, and create shared operational and commercial benefits.
• Engage with customer leadership to match their supply chain strategies with Lactalis US Yogurt (LUSY) objectives for top line growth.
• Champion the integration of supply chain knowledge into the development and attainment of customer plans.
• Identify customer solutions that may be applied broadly and partner with sales, distribution, transportation, finance, and supply chain planning to implement multi-customer opportunities.
• Understand customer metrics and expectations; align cost-to-serve with benefits of value-added solutions.
• Own overall customer satisfaction from planning through order execution to increase on shelf availability.

SUPERVISORY RESPONSIBILITIES

The incumbent is responsible for the overall direction, coordination, and evaluation of 1-2 direct reports in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

WORK CONDITIONS

• Travel is required occasionally.
• Extended hours may be necessary depending on the project needs.
• To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) will be provided.
• This position requires physical presence in the office, in accordance with the guidelines of the Hybrid Work Policy.
• Demonstrate commitment to a safe working environment that promotes the health and well-being of all employees and that will further contribute to the Company’s overall performance and success.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Associate’s degree or equivalent experience (7 years) required.
• Bachelor’s degree in business preferred.

Experience

• 5+ years’ experience in Customer Service/Supply Chain/Order Management within a manufacturing environment desirable and may be substituted for education.

Certifications and specific knowledge

• APICS certification preferred.
• Ability to lead and manage a team effectively.
• Ability to maintain excellent relationships and communicate with multiple levels within the organization is a must.
• Must be thorough and detail oriented.
• Proficiency in Microsoft Office Suite.
• SAP/SCM experience preferred.
• Ability to work independently.
• Excellent leadership and time management skills.
• Ability to operate in a team environment.
• Ability to adapt in a changing work environment.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.