R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
The Customer Partner Manager, Revenue Cycle Management (RCM), serves as the primary client relationship leader for healthcare provider partners, ensuring strong engagement, service delivery alignment, and sustained client satisfaction. This role partners closely with internal teams to understand client needs, address concerns, monitor performance trends, and translate data-driven insights into actionable strategies that support retention, operational excellence, and revenue cycle improvement. The ideal candidate brings proven client relationship management experience, strong RCM knowledge, executive-level communication skills, and the ability to identify trends, risks, and opportunities that drive measurable outcomes.
Here’s What You Can Expect
- Manage key client relationships through consistent communication of revenue cycle performance, priorities, and strategic updates.
- Partner with Service Delivery and functional leaders to align operational objectives, address risks, and execute remediation plans.
- Translate performance metrics, drivers, barriers, and opportunities into actionable plans that improve outcomes, KLAS, and NPS performance.
- Serve as a customer expert and change agent, promoting best practices, cross-functional alignment, and revenue cycle transformation.
- Identify initiatives that enhance operational performance while supporting the development, performance, and growth of the Revenue Cycle team.
- Perform additional duties and responsibilities as assigned.
Qualifications:
- Bachelor's - Equivalent experience will be considered in lieu of a degree
- Minimum of 5 years of experience, including at least 3 years in a management role.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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Skills Required
- Bachelor's degree or equivalent experience
- Minimum of 5 years of experience, including at least 3 years in a management role
- Proven client relationship management experience
- Strong Revenue Cycle Management (RCM) knowledge
- Executive-level communication skills
- Ability to translate performance metrics and data-driven insights into actionable plans
- Ability to identify trends, risks, and opportunities that drive measurable outcomes
R1 RCM Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about R1 RCM and has not been reviewed or approved by R1 RCM.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays/vacation, and paid volunteer time are highlighted, supporting work-life balance in many roles. Time-off usability is described as workable in many teams, especially in exempt roles.
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Flexible Benefits — Remote work options and flexible schedules are available for many positions, offering convenience and adaptability depending on role and location. Work-from-home eligibility varies by position but is called out as a valued option.
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Career-Linked Recognition & Rewards — Recognition programs such as R1 Stars are implemented to boost engagement and morale. Feedback suggests these programs help reduce turnover and provide acknowledgment beyond base pay.
R1 RCM Insights
What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
