Job Context
The Manager, Customer Operations is an operational leadership role responsible for driving operational excellence, execution discipline, and performance visibility across post-sale customer organizations. Operating as a key operational partner to customer success leadership and broader go-to-market functions, this position oversees business operating rhythms, analytics frameworks, revenue forecasting, and capacity planning. The incumbent leads a team of operations analysts to translate complex customer and financial data into actionable insights, ensuring alignment between strategic business objectives and frontline operational target execution.What You’ll Do
- Partners with post-sale leadership to drive operational execution, manage business operating rhythms, and enforce performance inspection frameworks.
- Establishes operational structures, accountability standards, and execution discipline across customer-facing operational units.
- Manages customer lifecycle analytics, pipeline visibility, and revenue forecasting models to provide actionable insights for executive decision-making.
- Evaluates operational, customer, and financial performance data to surface trends, retention risks, and strategic growth opportunities.
- Partners with finance and revenue leadership to align broader financial targets with frontline operational goals, capacity models, and budgeting frameworks.
- Leads go-to-market operational planning, including capacity modeling, quota allocation, and operational performance management.
- Designs, implements, and manages variable compensation and incentive structures aligned with organizational strategy and performance metrics.
- Leads and develops a team of operations analysts, establishing high standards for analytical rigor, data accuracy, and professional growth.
- Streamlines cross-functional workflows and integrates artificial intelligence and automation tools to enhance operational efficiency and productivity.
- Delivers executive-level business reporting, root-cause analyses, and performance reviews to guide decision-making across leadership functions.
- This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
What You’ll Bring
- Bachelor’s degree in Business, Finance, Operations, Economics, or a related field; or equivalent practical experience.
- Demonstrated experience in customer operations, revenue operations, business operations, finance, or commercial consulting within a SaaS environment.
- Proven experience in a leadership or supervisory capacity, with a track record of developing and managing operational team members.
- Strong proficiency in designing and implementing incentive compensation structures, quota frameworks, and capacity planning models for post-sale teams.
- Extensive experience in operational planning, key performance indicator (KPI) management, pipeline forecasting, and executive-level business reporting.
- Deep technical familiarity with enterprise CRM platforms, business intelligence software, and data analytics tools.
- Active capability in utilizing artificial intelligence and automation tools to optimize operational workflows, data analysis, and decision-making processes.
- Advanced analytical, financial modeling, and problem-solving skills, with a demonstrated ability to translate complex data into practical business strategies.
- Excellent cross-functional collaboration and communication skills, with a demonstrated ability to align diverse stakeholders around operational priorities.
What We Can Offer You
Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
Wellness Challenge App, Diabetes Prevention App, and Health Hub App
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Program – get rewarded for referring a friend to join our team!
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
*Please note, no agencies will be accepted in the recruitment of this role.
Skills Required
- Bachelor's degree in Business, Finance, Operations, Economics, or related field; or equivalent practical experience.
- Demonstrated experience in customer operations, revenue operations, business operations, finance, or commercial consulting within a SaaS environment.
- Proven experience in a leadership or supervisory capacity, with a track record of developing and managing operational team members.
- Proficiency designing and implementing incentive compensation structures, quota frameworks, and capacity planning models for post-sale teams.
- Extensive experience in operational planning, KPI management, pipeline forecasting, and executive-level business reporting.
- Deep technical familiarity with enterprise CRM platforms, business intelligence software, and data analytics tools.
- Active capability in utilizing artificial intelligence and automation tools to optimize workflows and data analysis.
- Advanced analytical, financial modeling, and problem-solving skills, with ability to translate complex data into business strategies.
- Excellent cross-functional collaboration and communication skills to align stakeholders around operational priorities.
Simpro Software Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Simpro Software Group and has not been reviewed or approved by Simpro Software Group.
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Wellbeing & Lifestyle Benefits — Feedback suggests a four-day work week is a standout perk that supports work-life balance and can offset slightly lower market pay for some roles.
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Parental & Family Support — Feedback suggests parental leave is notably generous, including extended paid leave for primary and secondary caregivers along with return-to-work support.
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Inclusive Benefits Coverage — Feedback suggests benefits include unusually broad medical-travel support, including a dedicated travel-expense grant for medical procedures, which strengthens perceived inclusivity.
Simpro Software Group Insights
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations. Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices. In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider. Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team. No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us: We are One Team We Innovate We Own It We Care We Have Fun We Understand
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