Manager, Customer & Operation Solutions

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The candidate will work on systems development for the back-office general insurance administration system. He / She should have high capability to work individually and collaborate with other application teams.
In additional, the candidate will assist the supervisor to manage the project scope and timeline to provide deliverables up to quality standards.

Job Responsibilities

• Assist the supervisor to execute strategic plan following the management direction

• Assist the supervisor to monitor and maintain system stability and provide solution to address the stability problem

• Align with DevOps and Agile delivery approach, tooling, and practices adoption to provide system enhancements

• Refactoring and continuous improvements of the code and processes

• Contributing to the ongoing support of the apps and ecosystem

• Capable to work individually and collaborate with distributed teams

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science or Engineering

• 8+ years of IT system development & support experience, with at least 3 years of experience in supervisor / team lead role

• Experience in Agile principles and processes methods with tools and process, e.g. Jira, Confluence, etc.

• Experience in using CI/CD tooling including Git, Azure DevOps, Jenkins, Terraform, etc.

• Knowledge on general insurance processing is an advantage

• Knowledge on any of the following programming languages: Java EE, JavaScript, .Net, C#, NodeJS on Typescript, Spring, Spring Boot, RESTful APIs

• Knowledge on any of database related technologies, e.g. Oracle DB, Informix, DB2, MongoDB, Redis, MySql, CosmoDB, and Hibernate

• Knowledge on using public cloud services, e.g. Azure, etc.

• Knowledge on containerization/orchestration, e.g. Kubernetes, Docker, etc.

• Knowledge on DevSecOps scanning tools, e.g. Fortify, Nexus, SonarQube BurpSuite, etc.

• Strong team-player who has good communication skills, multi-tasking and time management

• Strong sense of responsibility with good analysis and problem-solving skills

• Excellent command of English and Chinese (written and spoken)

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.