Manager, Customer Growth

The Manager, Customer Growth will be joining a fast-growing team to help our technology company renew and expand our client base for our accounting workflow automation solution. In this role, a main focus will be collaborating with leaders across Customer Success, Sales and Product to ensure our clients renew and expand. 

Our solution targets those responsible for the finance and accounting functions within organizations of all types and sizes, such as Chief Financial Officer (CFO), Controller, Corporate Controller, VP of Finance, Director of Finance, Accounting Manager, Accounting Supervisor and more. Accountants founded our company and we retain a deep commitment to our accounting heritage by continuing to hire as many CPAs and individuals with practical accounting experience as we possibly can.

What You'll Do:

• Directly manage a remote team of Account Managers 
• Own all aspects of the team and team members’ success including; Achieving assigned net revenue retention, sales expansion, and cross sell/upsell targets. Recruitment, Hiring, Training & Development and on-going coaching and career development
• Ensure consistency of best practices across the entire team, operationally and via the sales process
• Utilize SFDC to manage all aspects of the teams’ activities, opportunity discovery, opportunity management and accurate forecasting
• Work closely with other Sales, Customer Success and Marketing management leadership to facilitate frequent and open communications regarding the performance of the team and explore ways to improve all related processes
• Develop and maintain a deep level of understanding of the problems our clients face with effectively closing their books and how FloQast helps solve these challenges
• Work effectively in a team environment
• Conduct weekly 1:1 meetings with team members to review performance, listen to calls, provide coaching and direction on ways to improve and succeed
• Lead weekly team meetings to build momentum and motivation amongst the team and share pertinent information on progress toward team goals 
• Active engagement in sales cycles; this is a “hands on” sales management role

What You'll Bring:

• 2+ years of sales experience, preferably in a SaaS environment
• 2+ years of sales management experience, preferably in a SaaS environment
• High level of professionalism and work ethic
• Ability to utilize SFDC and activity metrics to discern team performance and rapidly discover areas for improvement, and implement plans to effect those improvements
• Effective coaching and counseling others
• Able to work in a fast-paced environment and handle multiple client engagements
• Highly energetic, positive and enthusiastic team player with strong interpersonal skills and collaborative orientation
• Tenacious and committed to exceeding targets

Nice to Haves:

• Prior experience in Close Management, Accounting, or FinTech software highly desirable
• Prior experience with Renewals, cross sell and upsell required
• Proven track record of success in multi-product or platform sales environment

The base pay for this position is between $135,000 - $165,000. This position is eligible for a commission plan in addition to base pay. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program. FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

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About FloQast www.floqast.com

FloQast is the leader in accounting workflow automation created by accountants for accountants. By automating and modernizing everyday accounting workflows, FloQast enables accountants to work better together and perform their tasks with greater efficiency and accuracy. The cloud-based, AI-enhanced software is trusted by more than 2,500 accounting teams, including those at Snowflake, Kodiak, Instacart, Zoom, and The Golden State Warriors - and still growing! We aspire to forever elevate accounting and improve both the practice and perceptions of the profession.

Our values serve as a compass that guides our decisions and are considered non-negotiable, especially when it comes to hiring. Together with our employees, partners, and customers, we live these values every day.

Unwaveringly Authentic 

Ambitious with Integrity

Empowered to Grow

Committed to Collaboration

Customer Obsessed in All Ways

Here’s Why You Should Apply:

Amazing Benefits - FloQast pays 100% of the premium for employees and families for most Medical, Dental, & Vision plans. 

Competitive Compensation & Stock Options

FloQast is regularly rated as a Best Place to Work!

- Inc. Magazine’s Best Workplaces in 2023, 2022, and 2021

- Best Places to Work by LA Business Journal since 2017 (that’s 6 years!)

- Built In’s ​​Best Place to Work in Los Angeles 4 years in a row!

Professional Growth & Community - We believe community extends through and beyond the office. We have Employee Resource Groups, community volunteer opportunities, social events, DEI initiatives, and reimbursements for professional development relevant to your role. 

Work-Life Balance - We have unlimited PTO along with a generous parental leave policy. To top it off, we have Mental Health Days, where the company closes to allow employees to unplug, relax, and recharge (we know Zoom fatigue is a real thing!)

Employee Choice Policy - Employees can work from home and also have the option to work in a FloQast office or maintain a hybrid work schedule. 

Our customers love us! See for yourself on G2 Crowd. 

FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.