Location(s):
United States of America
City/Cities:
Atlanta
Travel Required:
Relocation Provided:
Job Posting End Date:
March 13, 2025
Shift:
Job Description Summary:
Customer Financial Support Manager
The Platform Services organization provides financial support to the North America Operating Unit for the
Dispensed (Foodservice) Route to Market. As part of the Customer Financial Support team, the Customer Financial Support Manager will act as the conduit between the Sales Organization, Platform Services & NAOU and provide support to the Sales Organization in partnership with other Platform Services towers in order to help drive accurate and on-time reimbursement resolution. This position requires subject matter expertise in the customer reimbursement systems and processes, including customer and vendor master Data, volume reporting along with accounting experience.
What You'll Do for Us:
- Act as the main point of contact for the Sales Organization regarding administrative activities in support of reimbursement payments
- Provide support to the sales team working with Sales, Customer and Platform Services
- Establish/maintain partnerships and routines with Sales and finance teams in support of customer funding processes to support all financial deliverables
- Create, manage and update playbook by Customer for respective accounts
- Maintain blueprints that map the end-to-end processes, including controls and KPIs
- Handle customer complaints and cross-function escalations for delays in proactive and ongoing issue resolution
- Investigate Volume Reporting Issues, working with Coca-Cola Bottlers Sales & Services (CCBSS)
- Investigate Linkage Issues & obtain necessary documentation as applicable, working with Master Data
- Handle all support documentation requirements related to customer/vendor records set-up and maintenance including W9s, ACH forms, etc.
- Identify misalignment of outlet against Market ID
- Submit request for record modification/ transfer of ownership
- Responsible for making sure that store lists provided by the customer are assigned/updated to the correct ACN (shipping address)
Qualifications & Requirements:
- Bachelor’s Degree in a Business-related field is preferred, or an equivalent combination of education and experience
- 1 or more years of experience in an analytical role required; 3 or more years preferred
- Strong communication skills and ability to work with the Sales Organization independently
- Ability to liaise with the Sales and Platform Services organization
- Strong financial reconciliation and research capabilities
- Ability to carry out data analysis and reporting •
- Decision making skills and ability to make informed decisions with little to no supervision • Strong analytical capabilities
- Strong understanding of trade contracts and funding requirements
- Good/Excellent knowledge of accounting concepts
- Ability to protect and secure all confidential and proprietary information
What We Can Do For You:
- Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Sprite, Fanta, Powerade and more!
- Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, and restaurants
- Purpose Driven: Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.
- Global Connections: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others.
- Community of Belonging: We’re an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work.
Skills:
Agile Methodology, Budgeting, Business, Business Intelligence (BI) Analysis, Communication, Data Modeling, Financial Forecasting, Forecasting, Generally Accepted Accounting Principles (GAAP), Group Problem Solving, Innovation, Leadership, Marketing, Microsoft Office, Microsoft Power Business Intelligence (BI), organization, Reconciliations, Sales Organizations, Scorecards (Inactive), Strategy Development, System Economics, Waterfall Model
Pay Range:
$101,000 - $118,000
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:
15
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
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What We Do
The Coca-Cola Company (NYSE: KO) is a total beverage company, offering over 500 brands in more than 200 countries and territories.
In addition to the company’s Coca-Cola brands, our portfolio includes some of the world’s most valuable beverage brands, such as AdeS soy-based beverages, Ayataka green tea, Dasani waters, Del Valle juices and nectars, Fanta, Georgia coffee, Gold Peak teas and coffees, Honest Tea, innocent smoothies and juices, Minute Maid juices, Powerade sports drinks, Simply juices, smartwater, Sprite, vitaminwater and ZICO coconut water.
