About Opendoor
At Opendoor, our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership, giving people the freedom to buy and sell on their own terms. We've built an end-to-end online experience that has already helped thousands of people, and we're just getting started.
About the Team
This is an opportunity to cultivate and lead an impactful team of Customer Experience Specialists. The Customer Experience Specialist team takes pride in delivering exceptional support and a world-class experience to thousands of customers each day. They play a vital role in every aspect of Opendoor’s operations—supporting customers through one of the most meaningful financial decisions of their lives. As an Associate Manager you will deliver hands-on coaching and development while also maintaining a relentless focus on improving the experience for the thousands of customers (agents, buyers, sellers, neighbors among others) that we serve on a weekly basis. We’re looking for someone with the right blend of natural leadership, builder mentality, operator mindset and problem solving ability.
This role is based out of our Tempe, Arizona office and will report to the Senior Customer Experience Manager.
Role Responsibilities
- Lead and manage a team of Experience Advocates (XAs) to consistently meet or exceed quality, responsiveness, and customer satisfaction metrics across multiple communication channels.
- Inspire a culture of urgency, accountability, and execution excellence, empowering team members to deliver fast, precise, and high-impact customer experiences.
- Build and sustain a high-engagement, in-person team culture grounded in openness, trust, direct feedback, and a shared commitment to identifying and eliminating customer defects.
- Role model Opendoor principles and XA team values in all interactions, setting a clear standard for professionalism, ownership, and customer advocacy.
- Recognize and celebrate individual and team successes, fostering motivation, retention, and a culture of appreciation across the organization.
- Continuously coach and develop team members, reviewing customer interactions to ensure alignment with company values and to elevate performance toward a world-class service standard.
- Maintain deep expertise in XA metrics, monitoring daily and weekly performance, identifying trends, spotting work avoidance, and driving corrective action through effective coaching and performance management.
- Actively manage staffing coverage and workload distribution, adjusting resources as needed to meet service demands and business priorities.
- Serve as an escalation leader and hands-on problem solver, working in the details daily to remove blockers, resolve complex customer issues, and ensure cross-team alignment.
- Proactively communicate with senior leaders, providing clear insights on performance, risks, and the customer impact of business decisions.
- Leverage customer insights to influence operational and product improvements, partnering closely with Operations and cross-functional teams to drive meaningful change.
- Maintain subject matter expertise across Opendoor offerings, participating in ongoing training, providing live support to the team, and handling inbound customer interactions as needed.
- Recruit, onboard, train, and coach new hires, accelerating ramp time and enabling team members to achieve their full potential.
Role Requirements
- Management experience with direct reports.
- Must be in office for all scheduled working days that fall on Monday, Tuesday, Thursday and Friday.
- *Wednesdays are optional but not required
- Willingness to work on evenings, weekends and holidays.
- Available to work between the hours of 8:00am and 7:00pm MST.
- Model for what it means to be a leader - thoughtful, pursuit for the truth, deep desire to serve, decisive & solutions oriented.
- Strong communicator and team player with a desire to grow further.
- Committed continuous learner on real estate concepts, market dynamics, and Opendoor product offerings.
- Work well within a team setting to create and deliver our overall vision for the XA org.
Our compensation plan consists of a base salary and a comprehensive package of benefits including paid time off, paid holidays, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees. All compensation parameters are based on experience.
Skills Required
- Management experience with direct reports
- Ability to work in the Tempe, Arizona office on scheduled Monday, Tuesday, Thursday, and Friday shifts
- Willingness to work evenings, weekends, and holidays
- Availability to work between 8:00 a.m. and 7:00 p.m. EST
- Leadership, truth-seeking, service-oriented, decisive, and solutions-oriented mindset
- Strong communication and teamwork skills
- Commitment to continuous learning about real estate concepts, market dynamics, and Opendoor products
- Ability to collaborate within a team to achieve organizational goals
Opendoor Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Opendoor and has not been reviewed or approved by Opendoor.
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Healthcare Strength — Health coverage is broad, including medical, dental, vision, life/AD&D, short- and long-term disability, HSAs/FSAs, and mental-health/EAP resources. Company materials and current job listings consistently describe these as core offerings for U.S. full-time employees.
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Leave & Time Off Breadth — Time off is presented as generous, with PTO, sick leave, volunteer time, and in some roles 12 paid holidays. Several postings and profiles also reference open/unlimited PTO in certain job families.
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Equity Value & Accessibility — Equity grants and an Employee Stock Purchase Plan are commonly included alongside base pay and incentives. Public filings and employer profiles indicate these ownership programs are broadly accessible across many roles.
Opendoor Insights
What We Do
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and confusing. It often comes with unexpected costs, the added burden of coordinating multiple third parties and the uncertainty of a transaction falling through. Our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds and talents across engineering, operations, design, operations, mortgage, finance, legal, and more to deliver strong results. More than 85,000 customers have selected us as a trusted partner in handling one of their largest financial transactions.
Why Work With Us
We’re on a mission to power life’s progress one move at a time
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