Manager, Customer Excellence

Greetings from the manager

“We’re excited to introduce this new role within our North American sales organization. The Commercial Excellence Manager will drive strategic initiatives that enhance our commercial capabilities and optimize sales performance. We’re looking for a collaborative professional who is passionate about enabling sales excellence and motivated by continuous improvement. If you’re ready to help us shape the future of our sales organization, we’d love to hear from you.”- Mark Goodman, Area Sales Director, North America 

What you will do  

• Implement defined sales processes and tools within the North American sales area to enable defined ways of working, use of technology, and alignment with other Sales Areas 

• Identify commercial requirements and customer needs within for the Sales Area and provide internal input to guide future developments 

• Identify and implement best practices across sales teams 

• Monitor key performance indicators for the Sales Area on sales performance, market conditions and team progress, benchmark with other Sales Areas, and maintain action plans 

• Ensure effective implementation of sales initiatives including customer segmentation, category strategies, product management and development as well as pricing approach in close collaboration with other involved functions 

• Promote a culture of continuous improvement by encouraging multi-directional feedback related to development 

• Collaborate within the functional level development team to bring the Sales Area perspective to organizational development topics.  Additionally, responsible for launching development initiatives and tasks within the Sales Area. 

Who you are  

• You have 3 to 5 years’ experience in a sales related function and ideally experience in developing an area or team 

• You have university degree or equivalent level of experience 

• You have demonstrated success in identifying and implementing best practices as well as process development 

• You have a mindset geared towards efficiency, agility and streamlining 

• You have good team co-operation skills 

• You coordinate and communicate effectively in challenging situations 

• You demonstrate readiness for change and taking initiative 

• You possess relevant sales system experience, including those systems currently in use within the sales team 

• You are fluent in English 

This is what we offer to you   

• A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.  

• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.  

• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.  

• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.   

Salary range: 107,780- 143,700 USD/ year based on qualifications and experience   

UPM offers a comprehensive benefits package which includes the following:   

• Health insurance: comprehensive medical, dental and vision plans   

• Other insurances: disability coverage, life, and AD&D insurance   

• Retirement plan: 401(k) with company match and employer retirement contribution   

• Paid time off: 15 days of paid time off plus 13 company holidays   

• Bonus: annual performance-based short-term incentive plan   

• Other: professional development opportunities   

Learn about our Rewarding and our Ways of working  

Additional information  

This position will either be based in the Naperville, IL office or a remote home-office based position.  

Travel requirements:  Occasional 

The position holder will report to Director, Area Sales North America- Mark A Goodman.  

For further information about the role, please contact Mark A Goodman, Area Sales Director for North America, at email: [email protected] or tel. +1 (630) 2409679  

To apply, please submit your CV by January 8, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.  

For support with submitting your application, please contact our HR Service Center at [email protected] or tel. +18777235247.  

This Job Description is intended to be a guide, and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.  

UPM North America is an Equal Opportunity Employer.  

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,800 people worldwide, with annual sales of approximately €10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd.  

UPM – we renew the everyday  
Read more: upm.com  

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