The Role
The Manager-Customer Engagement will enhance digital engagement, coordinate email campaigns, and manage customer interactions to improve experiences and drive lead generation.
Summary Generated by Built In
Description:
Do you enjoy helping a company grow their sales, reach new customers, and improve the overall customer experience? Would you like to work for the largest seller of commercial vehicles in North America? Then, this position is just for you!
The Manager-Customer Engagement is responsible for helping design and maintain our digital presence as well as facilitate the majority of all customer engagement areas for the Remarketing Department. These areas include email marketing, texting, web chat, website enhancements and much more. The goal of this position is to help provide a better customer experience while generating new leads through various forms of customer touchpoints.
We are looking for someone who can manage a small team of associates, learn fast and is determined to succeed. People who are enthusiastic, have strong interpersonal skills, and set aggressive goals for themselves do well in this position. They will have good understanding of technology and how to use it effectively to complete certain tasks. Specially how technology can be used to make our sales representatives and the customer’s experience better and more efficient.
Our position offers a competitive salary as well as a year-end bonus opportunity!
Responsibilities:
- Help design and manage My Purchases / customer portal
- Coordinate email campaigns, including the template designs, calls-to-action, and content
- Act as liaison between Marketing’s website team and Vehicle Remarketing
- Monitor how customers experience our services and provide direction and tools on how to improve
- Help with completing Salesforce.com projects and basic updates
- Assist with additional projects assigned by Director
Qualifications:
- Bachelor's degree required
- Proficient use of Microsoft Office products
- Prior experience with Salesforce.com is a plus
- Marketing knowledge and experience is a plus
- Ability to solve problems independently with customers and internal associates
- Ability to work under pressure and meet deadlines
- Strong oral and written communication skills are required
- Ability to work fast and multi-task with computer systems and applications
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Skills Required
- Bachelor's degree required
- Proficient use of Microsoft Office products
- Prior experience with Salesforce.com
- Marketing knowledge and experience
- Strong oral and written communication skills
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The Company
What We Do
Penske Logistics is a Penske Transportation Solutions company. We provide supply chain management and logistics solutions to leading brands around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing, freight management, and dry-van truckload services. Penske offers customized supply chain and logistics solutions including: Dedicated Contract Carriage; Distribution Center Management; Freight Management; Freight Brokerage; Transportation Management Solutions (TMS); Lead Logistics Provider (LLP), Control Tower and 4PL Solutions. We serve a variety of industries including: automotive; food, beverage, grocery, wine and spirits; cold chain; convenience and drug stores; quick service restaurants (QSRs); retail; big box retailers; building and construction products; CPG; healthcare; industrial manufacturing; consumer appliances and consumer electronics; and many others.
