Manager, Customer Development, Amazon

#MaesaMagic    

The next gen beauty company, Maesa is transforming the industry by incubating and growing meaningful, innovative brands and making prestige beauty accessible. Maesa believes beauty ignites inspiration, creativity, imagination, and connection, sparking new ideas and possibilities, and meeting unmet consumer needs. Through best-in-class design, formulation, brand creation and marketing capabilities, Maesa delivers new, better and different products with an unsurpassed speed to market. Maesa works with a variety of retailers to create and launch brands across beauty and wellness categories. The current portfolio includes Kristin Ess, Hairitage by Mindy McKnight, Fine'ry, Being Frenshe, MIX:BAR and Niches & Nooks among other brands. For more information, visit www.maesa.com. 

We’re looking for a Customer Development Manager to join our Sales team and lead the growth of our Consumer Beauty portfolio on Amazon. This is an exciting and fast-paced opportunity where you’ll help shape the future of beauty shopping by executing strategic growth initiatives, building impactful partnerships, and ensuring our brands stand out in the dynamic world of e-commerce. 

As part of the Sales team, you’ll take ownership of several key functions, including account management, business development, and sales strategy for our beauty products on Amazon. You’ll work cross-functionally with both internal teams and Amazon to develop and implement brand growth strategies, drive product visibility, and optimize the customer experience. This role requires experience with digital capabilities of retail platforms, understanding of Amazon's ecosystem, excellent analytical skills, and a strategic mindset. 

The Amazon Customer Development Sales Manager reports to the Amazon Account Lead. 

This role is based in NYC and you will be expected in office 3 days a week, at minimum. 

Responsibilities  

• Oversee the account management, business development, and analysis for the Amazon Consumer Beauty portfolio. 
• Manage the Amazon customer relationship, including meeting with the customer on an ongoing basis to upsell using data. 
• Drive Brand Growth: Lead brand strategy development and execution for the Kristin Ess brand, collaborating with both internal teams and Amazon to deliver on the joint business plan. 
• Execute Media & Promotions: Manage paid search, retail media and annual promotional campaigns, including budget approval, assortment selection, and performance analysis, ensuring effective and efficient execution. 
• Analyze Performance: Analyze and interpret on-going business/product performance and action recommendations to improve key KPIs (net revenue, ROI, sales consumption, traffic, average selling price, etc.) 
• Drive Operational Excellence: Oversee product forecasting, inventory management, and operational execution, ensuring alignment with channel plans and business goals. Coordinate with supply chain and operations teams to ensure adequate inventory levels and timely order fulfillment on Amazon. 
• Collaborate Cross-Functionally: Lead relationships with cross-functional teams to develop strategic product assortments, create compelling promotional programs, and drive the overall Amazon strategy 

Qualifications  

• Bachelor’s Degree in Business, Sales and Marketing, Economics, Finance or a related field. 
• 5+ years of experience in CPG, beauty, luxury goods with a focus on e-commerce, category management, and Amazon account management/sales.  
• 3+ years of experience managing an Amazon account. Vendor Central/1P strongly preferred. 
• Proficiency in Excel and other analytical tools (Power BI, Tableau, etc.) to track performance, identify opportunities, and optimize sales strategies. 
• Proficiency in Amazon Vendor Central and/or Seller Central. 
• Strong communication and collaboration skills, with the ability to negotiate and influence cross-functional teams and external partners. 
• Analytical: A strategic, data-driven mindset, with the ability to manage multiple priorities and execute in a fast-paced, dynamic environment. 
• Storyteller: Able to see the connectivity between data, trends and how to use them in building go-forward strategies/business cases that can deliver against internal business and external customer objectives. 
• Initiative: Motivated, pro-active, and able to work independently as well as part of a team 
• Thought leadership: A passion for the beauty industry and a deep understanding of consumer trends and behaviors in the beauty space. 
• Ideal experience with: Vendor Central, Seller Central, Amazon Ads including knowledge of Sponsored Products, Search Ads, and Display Campaigns, is highly preferred but not required. 

What We Offer  

$90,000/yr - $115,000/yr. Exact compensation may vary based on skills, experience, and location. This position is eligible for participation in a discretionary bonus plan based on individual and company performance.   

Maesa offers a variety of benefits to eligible employees. Employees can choose to enroll in health insurance coverage, wellness programs, life and disability insurance, and retirement savings plans. Through generous paid time off, a hybrid office setup, and paid leave options, Maesa encourages wellness and balance among employees. 

Our Commitment to You  

At Maesa, we live by our values of collaboration, curiosity, game-changing, creativity, and discipline.  We believe our people and partners are a creative force that catalyzes the possibilities in beauty to break through traditional limits and discover the “new” without restriction. We prioritize creating and fostering a welcoming environment for employees, partners, ideas, approaches, and endeavors — all through a spirit of warmth and inclusivity. As set forth in Maesa’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. 

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