Manager Customer Delivery (West Coast)

At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies’ profits thrive. Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces. 

Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed $100m in annual recurring revenue. We've helped millions of workers across industries and aim to empower 80% of the global workforce. If you're passionate about improving the world of work, one shift a time, join us at Deputy and help shape the future of hourly employment!

Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Manager, Customer Delivery

Deputy is looking for a motivated and experienced Manager of Customer Delivery to join our team! As a Service Delivery Manager, you will be responsible for ensuring that our customer delivery team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.

Responsibilites

• Provide leadership, guidance, and mentoring to the customer delivery team.
• Formulate and execute on strategies to ensure end-to-end delivery excellence for our customers, encompassing all stages from acquisition to final advocacy.
• Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team
• Supporting all Global team members through coaching, training and mentoring to achieve individual development plans
• Hire, manage and retain team members in the Delivery team, through clear planning of capacity and forecasting of pipe needs

Requirements and Qualifications

• 3 plus years experience leading Global Customer Delivery Teams preferably in AMER, APAC and EMEA
• SaaS and or tech start-up experience highly desired
• Experience building global, remote work first teams
• demonstrated ability to effectively lead, guide, and inspire teams in remote-first work settings
• Proven success in leading customer-facing teams to achieve exceptional customer satisfaction by setting high standards, mentoring team members, and identifying improvement opportunities.
• Expertise in collaborating across departments to address customer needs, streamlining interactions, and optimising the overall customer experience.
• Exceptional communication skills for building strong relationships with customers and stakeholders, utilizing active listening, empathy, and adaptability to diverse communication styles.

The pay range for this position takes into account multiple factors that are all considered to determine an individual candidate’s starting pay. These factors include but are not limited to: market factors, experience, technical and non-technical skills, education, certifications, and other business acumen. This range does not include any potential incentive programs, such as individual or organizational performance bonuses. 

For candidates based in the San Francisco Bay Area or New York City, the pay range for this position is $123,000 - $141,000.

For candidates based outside San Francisco Bay Area or New York City, the pay range for this position is $81,000 - $93,000.

Employee Perks

- Ownership in the company via Share Options

- Company match 401k plan

- Comprehensive health benefits

- Commuter reimbursement program

- Flexible Remote-First Work Policy

- Company wide Development & Coaching

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 

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