Manager-Cruise Operations

Reposted 6 Days Ago
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New Orleans, LA
In-Office
98K-103K Annually
Mid level
Logistics • Transportation
The Role
The Cruise Operations Manager oversees cargo handling for vessels, ensuring safety and efficiency while managing staff and maintaining compliance with regulations.
Summary Generated by Built In
Job Summary & Responsibilities
The Cruise Operations Manager is responsible for directing and coordinating the discharging, staging, and loading of all cargo/luggage for vessel operations. Guaranteeing quality, security, safety and efficiency in accordance with relevant operational and technical parameters. This position serves as first line supervisor of the operations management team and is responsible for the direction and supervision of superintendents and labor. While maintaining a positive working relationship with the labor, the Operations Manager is to set the standard and be held accountable for a safe and efficient operation.
  • Plan and execute all cruise vessel stevedore operations at designated port.
  • Oversee superintendents and union personnel in proper operating procedures, and as needed will counsel, discipline and/or make termination recommendations to ensure an efficient operation while working within the definitions of the labor agreement.
  • Ensure availability and readiness of equipment and personnel required for timely completion of scheduled operations, and assist and support other stakeholders, as appropriate, with other required tasks to complete operations effectively on behalf of our clients.
  • Maintain a safe and efficient work environment.
  • Ensure that all required personal protective equipment is made available and/or worn per any or specific job requirements.
  • Plan, hold and document daily safety meetings; partnering with Safety Director to understand and train workers to adhere to safety procedures while implementing plans to address safety hazards
  • Complete all required orders, reports and/or forms, such as labor orders, activity reports, payroll, and safety summaries, etc., accurately and within required deadlines.
  • Ensure all employees are following required policies and procedures, such as Drug & Alcohol free hostile free and discriminatory free work environment.
  • Represent the company and manage all local relationships with authorities, vessel staff and operators, customers and vendors agents, union management and labor force.
  • Enforce and follow company’s policies and procedures.
  • Maintain full compliance with local, federal and maritime regulations, and applicable waterfront safety practices.
  • Responsible for investigation and reporting damages and liabilities to the appropriate management and authorities.
  • Become familiar and be able to navigate and adhere to all union contracts, and local practices.
  • Work closely and in full coordination with other departments and teams within the organization as required.
  • Support commercial activities; verifying new business opportunities and assist with quotations.
  • Other duties as required.
Preferred Qualifications
  • High school diploma or equivalent experience working in management
  • 3 years managing related labor
  • Valid CPR certificate required
  • Must have valid DL
  • Extensive rigging expertise, including load/stress and calculation skills.
  • Thorough knowledge or principles of operations
  • Proven leadership skills.
  • Experience with computerized operating systems
  • Knowledge of safety and accident prevention codes and regulations
  • Knowledge and understanding of cargo stowage and stability strongly desired
  • Required to observe all safety and health requirements.
 
Supervisory Responsibilities: Yes
 
 
Work environment:
  • Must be able to work in extreme outdoor temperatures of hot and cold, extremely dusty conditions and occasionally, conditions of high levels of noise.
  • The ability to work in an environment that may be hazardous to persons unable to see and hear fast moving equipment.
  • The ability to drive 10%.
 
We are an Equal Opportunity Employer
Pay Range

$98,000 - 103,000 per year

Compensation & BenefitsEligible employees (and their families) may qualify for medical, dental, and vision insurance, as well as having basic life and accidental death insurance, paid disability insurance, including paid parental leave if eligible, and an Employee Assistance Program. Employees will receive paid sick and vacation time, and company holidays if eligible. The company also offers paid bereavement leave, and paid jury duty. Eligible employees can enroll in our company's 401k plan, as well as a retirement plan. Employees will be eligible for discretionary and/or metric-based bonuses dependent on their position.

Top Skills

Computerized Operating Systems
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The Company
HQ: Seattle, Washington
1,182 Employees
Year Founded: 1949

What We Do

Founded by Fred R. Smith in 1949 as Bellingham Stevedoring Company, we began our first cargo handling operations in a small corner of Washington State. Driven by a pioneering spirit, our family-owned company saw steady growth over the years, expanding up and down the West Coast to operate a significant market share of the major international terminals in the eastern Pacific. Today, we have become a global enterprise spanning more than 260 locations across five continents.

We continue to broaden our reach by developing new locations and upgrading existing facilities, providing some of the most technologically advanced facilities in the world.

We partner to move commerce with efficiency, flexibility, and integrity.
With operations across five continents and a vast network of interconnected transportation solutions, we open new opportunities that accelerate the growth and pace of global business. Improving the customer experience is at the heart of everything we do, so we make purposeful investments in people, facilities and technical innovations that deliver the greatest customer value.

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