Park Place Technologies

Manager, CRM Applications

Posted Yesterday

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3 Locations

Hybrid

Expert/Leader

Hardware • Information Technology

The Role

Manage Salesforce CRM architecture, administration, development, integrations, capacity planning, troubleshooting, and technical environments. Lead internal, offshore, and third-party teams; manage vendors and negotiate software contracts. Support cross-functional Salesforce initiatives, testing, documentation, help desk SLAs, and application best practices across sales, finance, service, marketing, and partner operations.

Summary Generated by Built In

Manager, CRM Applications

Manage development and administration of Salesforce CRM platform with leading technology and industry best practices within cloud and internal server environments. Build and maintain multi-system integrations through various APIs to ERP, proprietary solutions, and SaaS applications. Manage both internal and third party administrative and development teams, as well as offshore resources. Secure and Negotiate contracts for software solutions.

Work within a standards-based collaborative team environment and contribute to the maintenance and monitoring of technical environments. The incumbent is expected to take every opportunity to advance skill sets in areas that are critical to the organization.

What you’ll be doing:

Provide thought leadership and design input towards Curvature’s current and future application landscape.
Manage Vendors, secure the proper solutions needed to advance Curvature goals. Negotiate renewals and contracts with solution providers.
Maintain Salesforce instances and daily operations, architecture, and development
Development, implementation, and maintenance of Salesforce.com application and integration server environments
Ensure application components are configured and tuned according to application and business requirements
Troubleshoot as needed by analyzing code and configurations to production environments
Developing and maintaining system capacity strategies and plans
Integrate company data, applications, and processes in new business expansion, acquisition, or merger
Liaise with business analysts and developers, third party application consultants, and Curvature business units to develop and maintain as the business requires
Liaise with Curvature business units to complete testing of application development and implementation
Assist with developing application best practices for cross-departmental (Sales, Lead Generation, Quoting, Service Delivery, Finance, Business Development, Channel Program, Partner Management, and Marketing) use within Salesforce
Maintain Help Desk ticketing system request queue. Maintaining SLAs with internal customers.
Ensure process and procedure documentations are up to date

What we are looking for:

Advanced Administration of Salesforce.com platform including Sales Cloud, CPQ, and Service Cloud
Required Salesforce Certifications
Certification: Salesforce Administrator
Certification: Salesforce Advanced Administrator
Certification: Salesforce Platform App Builder
5+ years working experience with Database management
Familiarity of programming and application languages: APEX, Visual Force, SOQL, SQL
Intermediate knowledge of API languages: REST, SOAP

Bonus Points:

10+ years experience with Cloud and SaaS best practices
Salesforce Third Party Plugin and AppExchange experience: Pardot, Discover Org/Zoom Info, Composer, etc.
Experience with Tools: Copado, Demandtools, Eclipse IDE, Visual Studio Code development environment, Salesforce APEX Dataloader
Experience with Salesforce Service Cloud, CPQ, B2B Account Engagement, Pardot, Chatter and Einstein AI
Advanced Salesforce Reports and Dashboard creation and usage
Understanding of Sales Operations processes and procedures
Experience in cross-departmental and cross-functional projects
Knowledge of MDM solutions, enrichment functionalities, and API use
Intermediate experience with ITIL framework and Agile methodology
Familiarity with Partner Relationship Management (PRM) platforms and integrations
Familiarity with best practices in Lead/Quote to Cash Cycle

Education/Experience:

Bachelor’s degree preferred
10+ years working experience with Application Development Management
5+ years working experience with Salesforce architecture and solution design
5+ years working experience with Middleware and ETL development/administration

Travel:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Skills Required

Advanced Salesforce.com administration experience, including Sales Cloud, CPQ, and Service Cloud
Salesforce Administrator certification
Salesforce Advanced Administrator certification
Salesforce Platform App Builder certification
5+ years of database management experience
Programming experience with Apex, Visualforce, SOQL, and SQL
Intermediate knowledge of REST and SOAP APIs
Bachelor's degree
10+ years of application development management experience
5+ years of Salesforce architecture and solution design experience
5+ years of middleware and ETL development or administration experience
10+ years of cloud and SaaS best-practices experience
Experience with Salesforce third-party plugins and AppExchange applications
Experience with Copado, DemandTools, Eclipse IDE, Visual Studio Code, or Salesforce Apex Data Loader
Experience with Service Cloud, CPQ, B2B Account Engagement, Pardot, Chatter, and Einstein AI
Advanced Salesforce reports and dashboard experience
Sales operations process knowledge
Cross-departmental and cross-functional project experience
Knowledge of MDM solutions, data enrichment, and API usage
Intermediate ITIL and Agile methodology experience
Experience with PRM platforms and integrations
Knowledge of lead-to-quote-to-cash processes

Park Place Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Park Place Technologies and has not been reviewed or approved by Park Place Technologies.

Healthcare Strength — Healthcare coverage is presented as at‑market or better, with comprehensive medical, dental, and vision offerings for employees and families. Wellness resources and employer‑verified benefit listings reinforce strong core coverage.
Retirement Support — A 401(k) program is emphasized, with indications of employer matching that strengthen retirement readiness. Public benefits materials point to a solid retirement foundation.
Wellbeing & Lifestyle Benefits — Wellbeing programs span a global wellness portal, biometric screenings, yoga, smoking‑cessation support, and on‑site amenities at the Cleveland HQ. Onsite childcare and wellness rooms further signal investment in everyday wellbeing where available.