Manager, Credit & Risk Management LATAM

Manager, Credit & Risk Management LATAM

JOB TITLE: Manager, Credit & Risk Management LATAM

LOCATION: IGS Guadalajara

REPORTS TO: Sr. Manager, Order to Cash

The Manager, Credit & Risk Management LATAM will be responsible for the evaluation and mitigation of credit risk within the organization including the day-to-day management of the risk team, developing and implementing risk management strategies and policies to minimize potential threats and losses. Responsibilities will include evaluating and monitoring of Ingredion´s customers credit risk appetite, emerging opportunities, and threats for the customer portfolios.

The successful candidate will use credit risk evaluation and portfolio analytics to prepare and deliver engaging forward-looking analysis to senior management to ensure long-term alignment the Company’s risk tolerances. This role will work closely with order-to-cash peers and teams and regional finance leaders, besides will have solid interactions with go-to-market teams, corporate risk functions, internal audit, and external regulators.

If you thrive in a dynamic environment where collaboration and continuous enhancement are valued, this position offers an exciting opportunity to contribute to our organization.

Key Responsibilities:

Manager, Credit & Risk Management LATAM: Oversee, guide, and direct the end-to-end delivery of Credit & Risk Management operational services supporting the region to ensure efficient operations.

• Manage Credit & Risk Management operations, in day-to-day activities of the department
• Evaluate the solvency of new and existing customers through analysis of financial statements, banking/commercial references, payment history, credit bureau agencies information and other data, analyzing and assessing risks to set appropriate credit risk, limits, and terms.
• Develop and implement strategies to assess and mitigate risks, setting appropriate credit risk limits and terms.
• Oversee the evaluation of orders retained from customers with payment delays and/or exceeded credit limits, making high-level decisions on order releases based on comprehensive risk management assessments.
• Expand and improve Credit & Risk Management operations automation activities
• Manage all aspects of ongoing activities and deadlines
• Support internal customer inquiries escalated as needed with a sense of urgency
• Hire, Train and Develop Team, especially in the areas of technology capabilities and skill
• Develop Capability and Skill development plans
• Provide training to new employees and system users on Policies, SoPs, and Controls
• Maintain high level of Customer Service
• Strong ability to set clear goals and manage a high performing team

Delivery Credit & Risk Management Strategy: Collaborate with the Sr Manager, Order to Cash LATAM and Director, GDL Shared Services Center to enhance Credit & Risk Management strategies aligned with the business needs, customer experience, and the work and workforce at Ingredion, improving and enforcing Credit Policy and Guidelines to ensure effective credit management and helping to institutionalize a cultural awareness of risk management practices throughout the organization.

• Collaborate with Key Business Partners and report on monthly performance
• Identify issues and process improvements for Steering committee review
• Continually implement enhancements to further improve and streamline processes, including proper testing and communication to Leadership
• Suggest adjustments to improve data quality and processing efficiency, including enhancements to the import and export of data between various applications

Monitor SLAs and Reporting: Ensure adherence to Service Level Agreements, produce and review reports on performance, and identify and track any system, process, or performance issues. Escalate issues as necessary for timely resolution.

• Effectively monitor risk appetite & KPIs for credit metrics and ensure that all risk mitigating controls are completed and addressed
• Provide reports and high-value analysis for the customer portfolio with primary accountability for identifying and managing emerging threats across all components of the credit lifecycle to ensure alignment with risk appetite and Credit Policy and Guidelines.
• Conduct all daily, weekly, and monthly activities to drive compliance to policies
• Support audits and work with Team on remediations as required
• Enforce and maintain SOX compliance for policies and procedures
• Assist with month-end and year-end close activities as needed
• Stay updated on relevant laws, regulations and audit best practices to ensure organizational compliance documentation procedures.

Process Improvement and Project Management: Foster a culture that values critical thinking and problem-solving, encouraging transformation and continuous improvement. This involves identifying opportunities to improve processes through RPAs, lean practices, and six sigma actions focusing on quality, efficiency, responsiveness, cost-effectiveness and standardization. Demonstrated ability to manage multiple projects simultaneously, ensuring delivery of targeted results.

Stakeholder Relationships: Develop and nurture key relationships with GBS stakeholders such as go-to-market, finance and corporate, defining expected outcomes, identifying issues, and facilitating resolution through corrective action, communication, and collaboration to improve service level and drive strategic business growth.

Team Leadership and Development: Support the career development of employees in the IGS Guadalajara Credit Risk team. Assess training needs, coach for performance improvement, and facilitate additional assignments and rotations to deepen employees' understanding of Financial Operations processes. Actively develop credit risk knowledge and analytical abilities within team by identifying leadership and growth goals for key talent.

Communication: Communicate key risks, outline risk positions, and present analytical findings with associated business implications to executive leadership. The role will also require participation/support at business Credit Committees and other risk and regulatory meetings.

Qualified candidates will have:

• Credit risk management Expertise: Advanced knowledge of the policies, procedures, and controls of credit strategy, credit analytics, or credit risk management, including a minimum of ten (10) years of experience in granting credit or equivalent business financial decision making, with at least five (5) year in a people management role.
• Education: Bachelor’s degree in business, finance, accounting, or a similar quantitative discipline (economics, econometrics, mathematics, statistics, engineering, computer science, business administration, etc.). Preferred Certified Credit Professional designation.
• Business Acumen: Solid understanding of business, financial and accounting principles and fundamentals of credit analysis.
• Design Thinking Skills: Strong systems knowledge and passion for advancing technology integration to automate processes with proven technology expertise within the Customer to Cash value chain.
• Analytical Skills: Proven ability to independently analyze complex problems, research complex issues, draw appropriate conclusions, and develop and implement innovative solutions. Significant experience in manipulating and analyzing large amounts of data to quickly draw conclusions using quantitative data and qualitative experience. (knowledge of data analysis software, AI and Machine Learning will be a +)
• Influencing Skills: Exhibit influencing skills and collaborate effectively across multiple levels of the enterprise to produce positive business outcomes with Customers and internal Business Partners.
• Adaptability and Flexibility: Adapt and remain flexible in dealing with evolving business needs. Effectively manage ambiguity.
• Prioritization and Time Management: Proven ability to meet tight timelines, estimate level of effort, multi-task, and prioritize workload required.
• Team Management: Ability to manage team members to achieve departmental goals. Proven skill in promoting harmonious working relationships in a team environment.
• Talent Culture: Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally. Continuous improvement attitude to seek out and implement best practices, lead projects, and meet all deadlines.
• Results Focus: Highly organized with a high degree of attention to details. Push to drive personal and organizational results, make timely decisions, and benefit Ingredion globally.
• Shared Services Environment: Prefer prior experience in a Global Shared Services environment.
• Computer Proficiency: Strong computer skills including SAP, Salesforce, Microsoft Word, Excel (advanced), PowerPoint, and experience with new technologies to drive automation.
• Communications: Excellent communication, customer service and organizational skills. Exhibit a positive attitude and willingness to interact with Customers and Executive level Business Partners. Presentation skills necessary to effectively communicate, update, persuade and facilitate discussions with all levels of Management, including the ability to translate analysis into clearly defined and supportable strategies and policies.
• Languages: Advanced written and spoken Portuguese is mandatory. Advanced written and spoken English is desired to facilitate communication with international clients and colleagues. (Fluent will be a +).

Relocation Available? Yes, within country

Job Grade: H

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:

Yes, Within Country